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Capsule CRM vs Zendesk Sell: Pricing Comparison 2026

Side-by-side pricing comparison of Capsule CRM and Zendesk Sell. See all plans, features, and costs at a glance.

Bottom line: Capsule CRM starts at $18/mo and Zendesk Sell starts at Custom pricing. Compare all 27 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Capsule CRM freeTry Zendesk Sell freePrice updated yesterdayPrice updated yesterday
Best Value

Capsule CRM - Capsule CRM offers a free plan.

Capsule CRM vs Zendesk Sell: Quick Pricing Facts

FeatureCapsule CRMZendesk Sell
Starting Price$18/moCustom pricing
Number of Plans423
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Capsule CRM and Zendesk Sell are both priced at $18/mo, making them equally accessible CRM tools. Together they offer 27 pricing plans with 28 features compared, so the best choice comes down to which features match your needs.

Capsule CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Capsule CRM
Capsule CRM
Try free
Zendesk Sell
Zendesk Sell
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • 250 Contacts
  • 5 custom fields
  • 1 Sales Pipeline
  • Custom Sales Milestones
  • Custom Task CategoriesUpgrade to go beyond standard categories by setting custom task types that fit your specific workflows.
  • Advanced Mail ConnectionUse your Gmail or Outlook account to send emails now. Upgrade to connect professional mail servers for advanced business needs.
Start with Free
AI Agents
Custom pricing
Start with AI Agents
Tier 2
Starter
$18/monthCheapest
Includes
  • 30,000 Contacts
  • Email TemplatesAvoid writing the same email over and over with a bank of reusable templates, ready to edit and send
  • Shared MailboxConnect a shared email inbox to enable multiple team members to respond from the same account e.g. sales@, support@, info@
  • Basic Reporting
  • Premium IntegrationsAccess direct integrations with tools like Xero, Zendesk and Import2
  • GoalsSet and track performance objectives around Opportunities, Tasks, and Activites
  • AI Pipeline GeneratorBuild a custom sales pipeline tailored to your unique business and process in seconds.
  • Custom Activity Types
Start with Starter
Copilot
Custom pricing
Start with Copilot
Tier 3
GrowthEnhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting DashboardsAnalyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project ManagementManage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business EnrichmentAI automatically fills out business information at a contact level, so you don’t have to.
  • AI SummariesGet an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
  • AI Meeting PrepGet a focused brief for every meeting in one click—surfacing notes, history, risks and opportunities so you can walk into any call prepared.Beta
Start with GrowthEnhanced AI Tools
Email
Custom pricing
Start with Email
Tier 4
AdvancedEnhanced AI Tools
$54/monthCheapest
Includes
  • 120,000 Contacts
  • 50 project boards
  • 50 sales pipelines
Start with AdvancedEnhanced AI Tools
Messaging and live chat
Custom pricing
Start with Messaging and live chat
Tier 5
-
Social and business
Custom pricing
Start with Social and business
Tier 6
-
Voice
Custom pricing
Start with Voice
Tier 7
-
Help center
Custom pricing
Start with Help center
Tier 8
-
Knowledge management
Custom pricing
Start with Knowledge management
Tier 9
-
Community forums
Custom pricing
Start with Community forums
Tier 10
-
Agent workspace with customer context
Custom pricing
Start with Agent workspace with customer context
Tier 11
-
Collaboration tools
Custom pricing
Start with Collaboration tools
Tier 12
-
Marketplace
Custom pricing
Start with Marketplace
Tier 13
-
Workflows
Custom pricing
Start with Workflows
Tier 14
-
Automations & intelligence
Custom pricing
Start with Automations & intelligence
Tier 15
-
Change management
Custom pricing
Start with Change management
Tier 16
-
Reporting & analytics
Custom pricing
Start with Reporting & analytics
Tier 17
-
Data
Custom pricing
Start with Data
Tier 18
-
Custom apps and integrations
Custom pricing
Start with Custom apps and integrations
Tier 19
-
Developer tools
Custom pricing
Start with Developer tools
Tier 20
-
Security and compliance
Custom pricing
Start with Security and compliance
Tier 21
-
Messaging platform (Sunshine Conversations)
Custom pricing
Start with Messaging platform (Sunshine Conversations)
Tier 22
-
Contact Center
Custom pricing
Start with Contact Center
Tier 23
-
Support and services from the Zendesk team
Custom pricing
Start with Support and services from the Zendesk team

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Capsule CRM

Simple and smart online CRM for small businesses

View all Capsule CRM plans

Zendesk Sell

Sales CRM integrated with Zendesk support platform

View all Zendesk Sell plans

Frequently Asked Questions: Capsule CRM vs Zendesk Sell

How many pricing plans does Capsule CRM have vs Zendesk Sell?
Capsule CRM offers 4 pricing plans, while Zendesk Sell offers 23 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Capsule CRM or Zendesk Sell offer a free plan?
Capsule CRM offers a free plan, while Zendesk Sell does not. If budget is a concern, Capsule CRM lets you get started at no cost.
What is the most popular Capsule CRM plan?
The GrowthEnhanced AI Tools plan is Capsule CRM's most popular tier, priced at $36/mo. Key features include 60,000 Contacts, Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards, Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is..
Does Capsule CRM or Zendesk Sell offer custom enterprise pricing?
Zendesk Sell offers a custom-priced enterprise tier for larger teams. Capsule CRM lists all its pricing publicly.
How do Capsule CRM and Zendesk Sell compare for CRM?
Both Capsule CRM and Zendesk Sell are CRM tools. Capsule CRM offers 4 plans starting at $18/mo, while Zendesk Sell offers 23 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your CRM needs.
AI Recommendations

Sources

  1. Capsule CRM Official Pricing- Vendor pricing page
  2. Zendesk Sell Official Pricing- Vendor pricing page

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