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Capsule CRM vs Zendesk Sell: Pricing Comparison 2026

Side-by-side pricing comparison of Capsule CRM and Zendesk Sell. See all plans, features, and costs at a glance.

Bottom line: Capsule CRM starts at $18/mo and Zendesk Sell starts at Custom pricing. Compare all 9 pricing tiers side by side.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
Try Capsule CRM freeTry Zendesk Sell free

Capsule CRM vs Zendesk Sell: Quick Pricing Facts

FeatureCapsule CRMZendesk Sell
Starting Price$18/moCustom pricing
Number of Plans54
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Capsule CRM and Zendesk Sell are both priced at $18/mo, making them equally accessible CRM tools. Together they offer 9 pricing plans with 38 features compared, so the best choice comes down to which features match your needs.

Capsule CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Capsule CRM
Capsule CRM
Try it free
Zendesk Sell
Zendesk Sell
Try it free
Tier 1
Free
$0/monthCheapest
Includes
  • 250 Contacts
  • 5 custom fields
  • 1 Sales Pipeline
  • Activity Log
  • Contact History
  • Outlook & Gmail add-in
  • Mobile app access
  • Upgrade to a paid plan anytime
Start with Free
ADVANCED AI AGENTS
Custom pricing
Start with ADVANCED AI AGENTS
Tier 2
Starter
$18/monthCheapest
Includes
  • 30,000 Contacts
  • Email TemplatesAvoid writing the same email over and over with a bank of reusable templates, ready to edit and send
  • Shared MailboxConnect a shared email inbox to enable multiple team members to respond from the same account e.g. sales@, support@, info@
  • Basic Reporting
  • Premium IntegrationsAccess direct integrations with tools like Xero, Zendesk and Import2
  • GoalsSet and track performance objectives around Opportunities won or created
  • AI Pipeline GeneratorBuild a custom sales pipeline tailored to your unique business and process in seconds.
Start with Starter
COPILOT
Custom pricing
Start with COPILOT
Tier 3
GrowthEnhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting DashboardsAnalyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project ManagementManage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business EnrichmentAI automatically fills out business information at a contact level, so you don’t have to.
  • AI SummariesGet an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with GrowthEnhanced AI Tools
ZENDESK QUALITY ASSURANCE
Custom pricing
Start with ZENDESK QUALITY ASSURANCE
Tier 4
AdvancedEnhanced AI Tools
$54/monthCheapest
Includes
  • 120,000 Contacts
  • 50 project boards
  • 50 sales pipelines
Start with AdvancedEnhanced AI Tools
ZENDESK WORKFORCE MANAGEMENT
Custom pricing
Start with ZENDESK WORKFORCE MANAGEMENT
Tier 5
Enhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow Automations Define repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales Reporting More in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting Dashboards Analyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project Management Manage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business Enrichment AI automatically fills out business information at a contact level, so you don’t have to.
  • AI Summaries Get an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with Enhanced AI Tools
—

Swipe to compare plans →

Capsule CRM

Simple and smart online CRM for small businesses

View all Capsule CRM plans

Zendesk Sell

Sales CRM integrated with Zendesk support platform

View all Zendesk Sell plans
Our Pick

Capsule CRM

Capsule CRM offers a free plan, offers 5 tiers vs 4.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Capsule CRM

Try Capsule CRM free

Which Should You Choose?

Choose Capsule CRM if:

  • •You need a free plan with 250 Contacts, 5 custom fields—Capsule CRM offers no-cost access with no credit card required
  • •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • •You want more features built-in—Capsule CRM offers 38 additional features across its plans

Choose Zendesk Sell if:

  • •Your team needs custom enterprise pricing—Zendesk Sell offers negotiated terms for large deployments
  • •You prioritize Zendesk Sell's user experience and interface over price (both tools are similarly priced)
  • •You prefer Zendesk Sell's per-seat model with its 4-tier structure

Capsule CRM offers a free plan [1], eliminating the cost barrier for evaluation, while Zendesk Sell requires paid subscription from the start. This gives Capsule CRM a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Capsule CRM's free tier, upgrading to a paid plan at approximately $36/mo provides substantial additional functionality. Compare this pricing path against Zendesk Sell's tiering starting at Custom pricing to assess total cost of ownership over 12 months. Capsule CRM's 5 tiers provide flexibility at different budgets, while Zendesk Sell's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Capsule CRM is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.

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Frequently Asked Questions: Capsule CRM vs Zendesk Sell

How many pricing plans does Capsule CRM have vs Zendesk Sell?
Capsule CRM offers 5 pricing plans, while Zendesk Sell offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Capsule CRM or Zendesk Sell offer a free plan?
Capsule CRM offers a free plan, while Zendesk Sell does not. If budget is a concern, Capsule CRM lets you get started at no cost.
What is the most popular Capsule CRM plan?
The GrowthEnhanced AI Tools plan is Capsule CRM's most popular tier, priced at $36/mo. Key features include 60,000 Contacts, Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards, Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is..
Does Capsule CRM or Zendesk Sell offer custom enterprise pricing?
Zendesk Sell offers a custom-priced enterprise tier for larger teams. Capsule CRM lists all its pricing publicly.
How do Capsule CRM and Zendesk Sell compare for CRM?
Both Capsule CRM and Zendesk Sell are CRM tools. Capsule CRM offers 5 plans starting at $18/mo, while Zendesk Sell offers 4 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your CRM needs.

Sources

  1. Capsule CRM Official Pricing— Vendor pricing page
  2. Zendesk Sell Official Pricing— Vendor pricing page

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