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Capsule CRM vs Zoho CRM: Pricing Comparison 2026

Side-by-side pricing comparison of Capsule CRM and Zoho CRM. See all plans, features, and costs at a glance.

Bottom line: Zoho CRM starts at $14/mo, making it $4/mo cheaper than Capsule CRM ($18/mo). Capsule CRM offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
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Capsule CRM vs Zoho CRM: Quick Pricing Facts

FeatureCapsule CRMZoho CRM
Starting Price$18/mo$14/mo
Number of Plans55
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho CRM is the more affordable option, starting at $14/mo compared to Capsule CRM's $18/mo. Both are CRM tools with 10 combined pricing plans and 73 features compared. At comparable tiers, the monthly price difference is $4.

Capsule CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Capsule CRM
Capsule CRM
Try it free
Zoho CRM
Zoho CRM
Try it free
Tier 1
Free
$0/monthCheapest
Includes
  • 250 Contacts
  • 5 custom fields
  • 1 Sales Pipeline
  • Activity Log
  • Contact History
  • Outlook & Gmail add-in
  • Mobile app access
  • Upgrade to a paid plan anytime
Start with Free
Standard
$14/month
Includes
  • Workflows & assignment rules
  • Cadences
  • Reports & dashboards
  • Sales forecasting
  • Self service kiosks
  • WhatsApp Business
Start with Standard
Tier 2
Starter
$18/monthCheapest
Includes
  • 30,000 Contacts
  • Email TemplatesAvoid writing the same email over and over with a bank of reusable templates, ready to edit and send
  • Shared MailboxConnect a shared email inbox to enable multiple team members to respond from the same account e.g. sales@, support@, info@
  • Basic Reporting
  • Premium IntegrationsAccess direct integrations with tools like Xero, Zendesk and Import2
  • GoalsSet and track performance objectives around Opportunities won or created
  • AI Pipeline GeneratorBuild a custom sales pipeline tailored to your unique business and process in seconds.
Start with Starter
Professional
$23/month
Includes
  • CPQ
  • Email intelligence
  • Process automation
  • Widgets
  • Inventory management
  • Google Ads integration
Start with Professional
Tier 3
GrowthEnhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting DashboardsAnalyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project ManagementManage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business EnrichmentAI automatically fills out business information at a contact level, so you don’t have to.
  • AI SummariesGet an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with GrowthEnhanced AI Tools
EnterprisePopular
$40/month
Includes
  • AI sales assistant
  • Journey orchestration
  • Territory management
  • Custom functions
  • Wizards
  • Customer portals
Start with Enterprise
Tier 4
AdvancedEnhanced AI Tools
$54/month
Includes
  • 120,000 Contacts
  • 50 project boards
  • 50 sales pipelines
Start with AdvancedEnhanced AI Tools
Ultimate
$52/monthCheapest
Includes
  • Enhanced feature limits
  • Consulting
  • Migration assistance
  • Custom AI/ML
  • Data preparation
Start with Ultimate
Tier 5
Enhanced AI ToolsPopular
$36/month
Includes
  • 60,000 Contacts
  • Workflow Automations Define repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales Reporting More in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting Dashboards Analyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project Management Manage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business Enrichment AI automatically fills out business information at a contact level, so you don’t have to.
  • AI Summaries Get an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with Enhanced AI Tools
Starter
$20/monthCheapest
Includes
  • Sales forecastingTrack progress and estimate future sales using your pipeline insights
  • Team moduleManage your team, roles, and collaboration settings
  • 2500 workflow rulesRules that run when records meet specific criteria
  • 5 CRM Marketplace extensionsPlug-and-play integrations from the Marketplace
  • Ticket managementView, assign, and resolve support tickets.
  • Agent productivityTools that help agents work faster
  • 5 customer support channelsManage customer interactions from different channels
  • Unlimited emailsHandle all customer emails
  • 1 chatbot
  • 25K bot sessionsYour chatbot can handle upto 25K chat sessions per month.
  • Visitor insights (50K visitors/month) View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more.
  • Unlimited projects
Start with Starter

Swipe to compare plans →

Capsule CRM

Simple and smart online CRM for small businesses

View all Capsule CRM plans

Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

View all Zoho CRM plans

What Reviewers Say

Our Pick

Capsule CRM

Capsule CRM offers a free plan.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Capsule CRM

Try Capsule CRM free

Which Should You Choose?

Choose Capsule CRM if:

  • •You need a free plan with 250 Contacts, 5 custom fields—Capsule CRM offers no-cost access with no credit card required
  • •You want more features built-in—Capsule CRM offers 3 additional features across its plans
  • •You prioritize Capsule CRM's user experience and interface over price (both tools are similarly priced)

Choose Zoho CRM if:

  • •You want lower per-user costs—Zoho CRM starts at $14/mo, saving $4/mo compared to Capsule CRM at $18/mo
  • •You prioritize Zoho CRM's user experience and interface over price (both tools are similarly priced)
  • •You want Zoho CRM's approach to incremental feature unlocking across its 5 pricing tiers

Capsule CRM offers a free plan [1], eliminating the cost barrier for evaluation, while Zoho CRM requires paid subscription from the start. This gives Capsule CRM a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Capsule CRM's free tier, upgrading to a paid plan at approximately $36/mo provides substantial additional functionality. Compare this pricing path against Zoho CRM's tiering starting at $14/mo to assess total cost of ownership over 12 months. Capsule CRM's 5 tiers provide flexibility at different budgets, while Zoho CRM's 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Capsule CRM is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.

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Frequently Asked Questions: Capsule CRM vs Zoho CRM

Which is cheaper, Capsule CRM or Zoho CRM?
As of March 2026, Zoho CRM starts at a lower price point. Capsule CRM starts at $18/mo while Zoho CRM starts at $14/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Capsule CRM have vs Zoho CRM?
Capsule CRM offers 5 pricing plans, while Zoho CRM offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Capsule CRM or Zoho CRM offer a free plan?
Capsule CRM offers a free plan, while Zoho CRM does not. If budget is a concern, Capsule CRM lets you get started at no cost.
What is the most popular Capsule CRM plan?
The GrowthEnhanced AI Tools plan is Capsule CRM's most popular tier, priced at $36/mo. Key features include 60,000 Contacts, Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards, Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is..
What is the most popular Zoho CRM plan?
The Enterprise plan is Zoho CRM's most popular tier, priced at $40/mo. Key features include AI sales assistant, Journey orchestration, Territory management.
How do Capsule CRM and Zoho CRM compare for CRM?
Both Capsule CRM and Zoho CRM are CRM tools. Capsule CRM offers 5 plans starting at $18/mo, while Zoho CRM offers 5 plans starting at $14/mo. Review the feature breakdowns above to see which better fits your CRM needs.

Sources

  1. Capsule CRM Official Pricing— Vendor pricing page
  2. Zoho CRM Official Pricing— Vendor pricing page

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