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Customer Support

Chatwoot vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Chatwoot and Papercups. See all plans, features, and costs at a glance.

Bottom line: Both Chatwoot and Papercups offer free plans. Chatwoot has 4 pricing tiers while Papercups has 1.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Best Value

Chatwoot - Chatwoot offers a free plan, offers 4 tiers vs 1.

Chatwoot vs Papercups: Quick Pricing Facts

FeatureChatwootPapercups
Starting Price$19/moCustom pricing
Number of Plans41
Free TierYesYes
Pricing Modelopen-sourceopen-source
Annual DiscountN/AN/A

Chatwoot and Papercups are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 25 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Chatwoot
Chatwoot
Try free
Papercups
Papercups
Try free
Tier 1
Hacker
$0/monthCheapest
Includes
  • Conversations
  • 500/month
  • Live chat
  • Data retention
  • 30 days
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Tier 2
Startups
$19/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 300 credits
  • Data retention
  • 1 year
-
Tier 3
Business
$39/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 500 credits
  • Data retention
  • 2 years
-
Tier 4
Enterprise
$99/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 800 credits
  • Data retention
  • 3 years
-

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Chatwoot

Open-source customer engagement suite with live chat

View all Chatwoot plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Chatwoot vs Papercups

How many pricing plans does Chatwoot have vs Papercups?
Chatwoot offers 4 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Chatwoot or Papercups offer a free plan?
Yes, both Chatwoot and Papercups offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
How do Chatwoot and Papercups compare for Customer Support?
Both Chatwoot and Papercups are Customer Support tools. Chatwoot offers 4 plans starting at $19/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Chatwoot Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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