Chatwoot vs Papercups: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Papercups. See all plans, features, and costs at a glance.
Bottom line: Both Chatwoot and Papercups offer free plans. Chatwoot has 4 pricing tiers while Papercups has 1.
Last updated: March 16, 2026
Chatwoot vs Papercups: Quick Pricing Facts
| Feature | Chatwoot | Papercups |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | open-source |
| Annual Discount | N/A | N/A |
Chatwoot and Papercups are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 25 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Papercups Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Startups $19/monthCheapest Includes
| — |
| Tier 3 | Business $39/monthCheapest Includes
| — |
| Tier 4 | Enterprise $99/monthCheapest Includes
| — |
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Chatwoot
Chatwoot offers a free plan, offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Chatwoot offers 21 additional features across its plans
Choose Papercups if:
- •You prefer Papercups's free tier features—Open-source live chat, Self-hosted
- •You prioritize Papercups's user experience and interface over price (both tools are similarly priced)
- •Papercups's open-source pricing lets you match exact team size without tier gaps
Both Chatwoot and Papercups offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Papercups includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Papercups
How many pricing plans does Chatwoot have vs Papercups?
Does Chatwoot or Papercups offer a free plan?
How do Chatwoot and Papercups compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Papercups Official Pricing— Vendor pricing page
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