Chatwoot vs Plain: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Plain. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $16/mo cheaper than Plain ($35/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Plain: Quick Pricing Facts
| Feature | Chatwoot | Plain |
|---|---|---|
| Starting Price | $19/mo | $35/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | usage-based |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Plain's $35/mo. Both are Customer Support tools with 7 combined pricing plans and 23 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Plain uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Plain Try it free |
|---|---|---|
| Tier 1 | Foundation $35/month | |
| Tier 2 | Startups $19/monthCheapest Includes
| Horizon $269/month |
| Tier 3 | Business $39/monthCheapest Includes
| Frontier Custom pricing |
| Tier 4 | Enterprise $99/monthCheapest Includes
| — |
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Chatwoot
Chatwoot offers a free plan, starts at $16/mo lower ($19/mo vs $35/mo), offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $16/mo compared to Plain at $35/mo
- •You need a free plan with Conversations, 500/month—Chatwoot offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Chatwoot offers 23 additional features across its plans
Choose Plain if:
- •Your team needs custom enterprise pricing—Plain offers negotiated terms for large deployments
- •Plain's 3-tier usage-based structure gives clearer cost visibility for budget planning
- •Plain's focused feature set keeps your team in control without tool bloat
Chatwoot is the more affordable choice [1], starting at $19/mo compared to Plain's $35/mo. For a 50-person team on paid plans, this translates to Chatwoot saving approximately $800/month. Chatwoot offers 4 pricing tiers compared to Plain's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Chatwoot provides 23 total features versus 0 for Plain, offering a richer feature set depending on your specific needs. The pricing math favors Chatwoot for most team sizes. Plain becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Chatwoot vs Plain
Which is cheaper, Chatwoot or Plain?
How many pricing plans does Chatwoot have vs Plain?
Does Chatwoot or Plain offer a free plan?
Does Chatwoot or Plain offer custom enterprise pricing?
What pricing models do Chatwoot and Plain use?
How do Chatwoot and Plain compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Plain Official Pricing— Vendor pricing page
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