Gorgias
From $10/mo
Helpdesk for ecommerce with deep Shopify integration
Try Gorgias freeFrom $10/moBest Freshdesk Alternatives (2026)
Exploring alternatives to Freshdesk? We tracked 35 other Customer Support tools with full pricing breakdowns so you can compare costs before switching.
Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Overview
Freshdesk is Zendesk's main competitor. Pricing is $17/month entry.
Ticketing, knowledge base, phone support all included.
Better pricing than Zendesk at smaller scales. Features are comparable.
Top picks
Zoho Desk
Free plan available
Context-aware helpdesk software from Zoho
Try Zoho Desk freeFree plan available
Canny
Free plan available
Feature request tracking and product feedback board
View Canny pricing35 Customer Support Alternatives to Freshdesk
Chatwoot
Open-source customer engagement suite with live chat
Customer Supportopen-source
From$0/mo
4 tiers
Compare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Front
Shared inbox platform for team email and communication
Customer Supportper-seat
From$25/mo
3 tiersCompare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Help Scout
Customer support platform with shared inbox and knowledge base
Customer Supportper-seat
From$25/mo
3 tiers
HelpCrunch
Customer communication platform with chat, email, and popups
Customer Supportper-seat
Free
2 tiers
Helpshift
In-app customer support and messaging for mobile apps
Customer Supportusage-based
From$0/mo
5 tiersCompare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
LiveChat
Live chat and help desk software for customer service
Customer Supportper-seat
From$19/mo
4 tiersCompare with Freshdesk
Nolt
Feedback board for collecting and prioritizing feature requests
Customer Supportflat
From$29348/mo
3 tiersCompare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
Compare with Freshdesk
UserVoice
Product feedback management and feature request tracking
Customer Supportflat
From$1333/mo
1 tier
Zendesk
Customer service and engagement platform with ticketing
Customer Supportper-seat
From$19/mo
8 tiersTrack Pricing Changes
Get notified when alternatives update their pricing.
Frequently Asked Questions: Freshdesk Alternatives
Should I choose Freshdesk or Zendesk?
Freshdesk costs 30% less. Zendesk integrations are slightly better. Functionally equivalent.
How are Freshdesk templates?
Decent. Zendesk has slightly better designs.
How many alternatives to Freshdesk are there?
As of July 2026, there are 35 alternatives to Freshdesk in the Customer Support category with full pricing data.
What is the cheapest alternative to Freshdesk?
Groove is the most affordable alternative at $0.5/mo. However, the best choice depends on your specific feature needs. Compare pricing and feature lists to find the right balance of cost and functionality for your use case.
Are there free alternatives to Freshdesk?
Yes, Zoho Desk, Canny, Chatwoot, and others offer free plans. Free tiers are a great way to evaluate solutions before upgrading to a paid plan. Keep in mind that free tiers often have feature or usage limitations compared to paid plans.
How does Freshdesk pricing compare to alternatives?
Freshdesk starts at $19/mo, while alternatives in the same category average $1361/mo. 5 alternatives offer lower starting prices. The best value depends on the specific features you need at each tier.