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Crisp vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and LiveChat. See all plans, features, and costs at a glance.

Bottom line: Crisp starts at Custom pricing and LiveChat starts at $19/mo. Compare all 8 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry LiveChat freePrice updated 11d agoPrice updated 11d ago

Crisp vs LiveChat: Quick Pricing Facts

FeatureCrispLiveChat
Starting PriceCustom pricing$19/mo
Number of Plans44
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Crisp and LiveChat are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.

Crisp stands out with a free plan for getting started. Crisp uses flat pricing while LiveChat uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
LiveChat
LiveChat
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
Mini
Custom pricing
Start with Mini
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
Essentials
Custom pricing
Start with Essentials
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
PlusPopular
Custom pricing
Start with Plus
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise

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Try Crisp freeFree plan availableTry LiveChat freeFrom $19/mo
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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Which Should You Choose?

Choose Crisp if:

  • •You want a free starting tier before committing
  • •You need chatbot builder and knowledge base in one affordable package
  • •You want a broader tool beyond dedicated live chat

Choose LiveChat if:

  • •You need a polished, purpose-built live chat tool
  • •You want LiveChat's large integration marketplace
  • •Your team runs live chat as a core sales or support channel

LiveChat is a purpose-built live chat platform starting at $20/agent/month with an extensive integration ecosystem. Crisp is broader - live chat plus email, chatbots, and knowledge base, starting free. LiveChat has better chat-specific features and UX polish. Crisp offers more channels at lower cost. For dedicated chat teams, LiveChat is sharper. For teams that want one tool for chat, email, and bots, Crisp is more flexible.

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Frequently Asked Questions: Crisp vs LiveChat

How many pricing plans does Crisp have vs LiveChat?
Crisp offers 4 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or LiveChat offer a free plan?
Crisp offers a free plan, while LiveChat does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
Does Crisp or LiveChat offer custom enterprise pricing?
Yes, both Crisp and LiveChat offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Crisp and LiveChat use?
Crisp uses a flat pricing model, while LiveChat uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and LiveChat compare for Customer Support?
Both Crisp and LiveChat are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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