Crisp vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Tidio. See all plans, features, and costs at a glance.
Bottom line: Both Crisp and Tidio offer free plans. Crisp has 4 pricing tiers while Tidio has 5.
Last updated: July 6, 2026
Crisp vs Tidio: Quick Pricing Facts
| Feature | Crisp | Tidio |
|---|---|---|
| Starting Price | Custom pricing | $24.17/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | freemium |
| Annual Discount | N/A | N/A |
Crisp and Tidio are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 19 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try free |  Tidio Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Free $0/monthCheapest Includes
|
| Tier 2 | Mini Custom pricing | Starter $24/monthCheapest $24 / year Includes
|
| Tier 3 | Essentials Custom pricing | Growth $49/monthCheapest $49 / year Includes
|
| Tier 4 | PlusPopular Custom pricing | Plus $749/monthCheapest $749 / year Includes
|
| Tier 5 | - | Premium Custom pricing Includes
|
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Which Should You Choose?
Choose Crisp if:
- •You want a broader platform with email, chatbots, and knowledge base
- •Your customer base is SaaS or services, not ecommerce
- •You want a free tier with more generous limits
Choose Tidio if:
- •You run a Shopify or WooCommerce store
- •You want ecommerce-specific chatbot flows and order tracking
- •You need Tidio's native ecommerce integrations
Tidio and Crisp are both affordable chatbot and live chat platforms, but they target different markets. Tidio is optimized for ecommerce with Shopify and WooCommerce integrations. Crisp is broader with email, knowledge base, and more channel coverage. For ecommerce, Tidio's specialized features are worth it. For SaaS or services businesses, Crisp is more versatile.
Frequently Asked Questions: Crisp vs Tidio
How many pricing plans does Crisp have vs Tidio?
Does Crisp or Tidio offer a free plan?
Can I save money by paying annually for Crisp or Tidio?
What is the most popular Crisp plan?
Does Crisp or Tidio offer custom enterprise pricing?
What pricing models do Crisp and Tidio use?
How do Crisp and Tidio compare for Customer Support?
Sources
- Crisp Official Pricing- Vendor pricing page
- Tidio Official Pricing- Vendor pricing page
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