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Customer Support

Dixa vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Dixa and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $89/mo cheaper than Dixa ($89/mo). Groove HQ offers a free plan.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Dixa freeTry Groove HQ freePrice updated today
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $88.5/mo lower ($0.5/mo vs $89/mo).

Dixa vs Groove HQ: Quick Pricing Facts

FeatureDixaGroove HQ
Starting Price$89/mo$0.5/mo
Number of Plans33
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Dixa's $89/mo. Both are Customer Support tools with 6 combined pricing plans and 46 features compared. At comparable tiers, the monthly price difference is $138.5.

Groove HQ stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Dixa
Groove HQ
Groove HQ
Try free
Tier 1
Growth
$89/month
Includes
  • Contact Center (Phone, Email, Forms, Chat, Social)
  • Knowledge Base
  • AI Agent (Mim)
  • Intelligent Routing
  • IVR
  • Call Recording
  • Customer Callback, Voicemail
  • Service Level Agreements
  • Agents Teams & Custom Workloads
  • Native Shopify, Klaviyo, +35 integrations
Start with Growth
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
UltimatePopular
$139/month
Includes
  • Everything in Growth
  • Routing with External Data
  • Knowledge-Centered Service AI
  • Standard AI Intent Detection AI
  • Advanced Automations
  • Skills-Based Routing
  • Sandbox Access
  • 3rd-party AI Integrations AI
Start with Ultimate
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Prime
$179/monthCheapest
Includes
  • Everything in Ultimate
  • SSO (Single Sign-On)
  • Advanced AI Intent Detection AI
  • Advanced Insights AI
  • Custom User Roles
  • Auto Redaction
  • Multiple Organizations
  • Queue & Claim Restrictions
  • Enterprise API Limits
  • Outbound Email Templates
Start with Prime
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise

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Dixa

Conversational customer service platform

View all Dixa plans

Groove HQ

View all Groove HQ plans

Frequently Asked Questions: Dixa vs Groove HQ

Which is cheaper, Dixa or Groove HQ?
As of September 2026, Groove HQ starts at a lower price point. Dixa starts at $89/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Dixa have vs Groove HQ?
Dixa offers 3 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Dixa or Groove HQ offer a free plan?
Groove HQ offers a free plan, while Dixa does not. If budget is a concern, Groove HQ lets you get started at no cost.
What is the most popular Dixa plan?
The Ultimate plan is Dixa's most popular tier, priced at $139/mo. Key features include Everything in Growth, Routing with External Data, Knowledge-Centered Service AI.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Dixa or Groove HQ offer custom enterprise pricing?
Groove HQ offers a custom-priced enterprise tier for larger teams. Dixa lists all its pricing publicly.
How do Dixa and Groove HQ compare for Customer Support?
Both Dixa and Groove HQ are Customer Support tools. Dixa offers 3 plans starting at $89/mo, while Groove HQ offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Dixa Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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