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Crisp vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Groove HQ offer free plans. Crisp has 4 pricing tiers while Groove HQ has 3.

Last updated: June 4, 2026

Data compiled by Arthur Jacquemin
Updated June 4, 2026
Try Crisp freeTry Groove HQ freePrice updated todayPrice updated today

Crisp vs Groove HQ: Quick Pricing Facts

FeatureCrispGroove HQ
Starting PriceCustom pricing$0.5/mo
Number of Plans43
Free TierYesYes
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Crisp and Groove HQ are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Groove HQ uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Groove HQ
Groove HQ
Try free
Tier 1
Free
$0/monthCheapest
Start with Free
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
Mini
Custom pricing
Start with Mini
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Essentials
Custom pricing
Start with Essentials
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Tier 4
PlusPopular
Custom pricing
Start with Plus
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Frequently Asked Questions: Crisp vs Groove HQ

How many pricing plans does Crisp have vs Groove HQ?
Crisp offers 4 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Groove HQ offer a free plan?
Yes, both Crisp and Groove HQ offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Crisp or Groove HQ offer custom enterprise pricing?
Yes, both Crisp and Groove HQ offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Crisp and Groove HQ use?
Crisp uses a freemium pricing model, while Groove HQ uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Groove HQ compare for Customer Support?
Both Crisp and Groove HQ are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Groove HQ offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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