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Customer Support

Drift vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Drift and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $50/mo cheaper than Drift ($50/mo). Drift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Drift freeTry Groove HQ freeUpdated this monthUpdated this month
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $49.5/mo lower ($0.5/mo vs $50/mo).

Drift vs Groove HQ: Quick Pricing Facts

FeatureDriftGroove HQ
Starting Price$50/mo$0.5/mo
Number of Plans43
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Drift's $50/mo. Both are Customer Support tools with 7 combined pricing plans and 29 features compared. At comparable tiers, the monthly price difference is $49.5.

Both tools offer free plans, making them accessible for teams on a budget. Drift uses flat pricing while Groove HQ uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Drift
Groove HQ
Groove HQ
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited integrations
Start with Free
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
ProPopular
$50/month
$600 / year
Includes
  • Advanced features
  • Unlimited integrations
  • Priority support
Start with Pro
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Business
$100/monthCheapest
$1200 / year
Includes
  • All Pro features
  • Custom reporting
  • Dedicated account manager
Start with Business
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Tier 4
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • 24/7 support
Start with Enterprise
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Drift

Conversational marketing and sales platform

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Groove HQ

View all Groove HQ plans

Frequently Asked Questions: Drift vs Groove HQ

Which is cheaper, Drift or Groove HQ?
As of July 2026, Groove HQ starts at a lower price point. Drift starts at $50/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Drift have vs Groove HQ?
Drift offers 4 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Drift or Groove HQ offer a free plan?
Yes, both Drift and Groove HQ offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Drift or Groove HQ?
Both Drift and Groove HQ offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Drift plan?
The Pro plan is Drift's most popular tier, priced at $50/mo. Key features include Advanced features, Unlimited integrations, Priority support.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Drift or Groove HQ offer custom enterprise pricing?
Yes, both Drift and Groove HQ offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
AI Recommendations

Sources

  1. Drift Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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