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Customer Support

Drift vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Drift and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $25/mo cheaper than Drift ($50/mo). Drift offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Drift freeTry Hiver freePrice updated 7d ago

Drift vs Hiver: Quick Pricing Facts

FeatureDriftHiver
Starting Price$50/mo$25/mo
Number of Plans44
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Drift's $50/mo. Both are Customer Support tools with 8 combined pricing plans and 42 features compared. At comparable tiers, the monthly price difference is $5.

Drift stands out with a free plan for getting started. Drift uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Drift
Hiver
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited integrations
Start with Free
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
ProPopular
$50/monthCheapest
$600 / year
Includes
  • Advanced features
  • Unlimited integrations
  • Priority support
Start with Pro
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Business
$100/month
$1200 / year
Includes
  • All Pro features
  • Custom reporting
  • Dedicated account manager
Start with Business
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • 24/7 support
Start with Enterprise
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Drift

Conversational marketing and sales platform

View all Drift plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Drift vs Hiver

Which is cheaper, Drift or Hiver?
As of August 2026, Hiver starts at a lower price point. Drift starts at $50/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Drift have vs Hiver?
Drift offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Drift or Hiver offer a free plan?
Drift offers a free plan, while Hiver does not. If budget is a concern, Drift lets you get started at no cost.
Can I save money by paying annually for Drift or Hiver?
Both Drift and Hiver offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Drift plan?
The Pro plan is Drift's most popular tier, priced at $50/mo. Key features include Advanced features, Unlimited integrations, Priority support.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Drift or Hiver offer custom enterprise pricing?
Yes, both Drift and Hiver offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
AI Recommendations

Sources

  1. Drift Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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