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Customer Support

Drift vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Drift and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $25/mo cheaper than Drift ($50/mo). Drift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Drift freeTry Hiver freeUpdated this monthUpdated this month
Best Value

Hiver - Hiver offers a free plan, starts at $25/mo lower ($25/mo vs $50/mo).

Drift vs Hiver: Quick Pricing Facts

FeatureDriftHiver
Starting Price$50/mo$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Drift's $50/mo. Both are Customer Support tools with 8 combined pricing plans and 54 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Drift uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Drift
Hiver
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited integrations
Start with Free
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
ProPopular
$50/month
$600 / year
Includes
  • Advanced features
  • Unlimited integrations
  • Priority support
Start with Pro
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Business
$100/month
$1200 / year
Includes
  • All Pro features
  • Custom reporting
  • Dedicated account manager
Start with Business
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • 24/7 support
Start with Enterprise
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

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Drift

Conversational marketing and sales platform

View all Drift plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Drift vs Hiver

Which is cheaper, Drift or Hiver?
As of July 2026, Hiver starts at a lower price point. Drift starts at $50/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Drift have vs Hiver?
Drift offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Drift or Hiver offer a free plan?
Yes, both Drift and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Drift or Hiver?
Both Drift and Hiver offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Drift plan?
The Pro plan is Drift's most popular tier, priced at $50/mo. Key features include Advanced features, Unlimited integrations, Priority support.
Does Drift or Hiver offer custom enterprise pricing?
Drift offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Drift and Hiver use?
Drift uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Drift Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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