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Customer Support

Front vs Plain: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Plain. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo, making it $10/mo cheaper than Plain ($35/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Front freeTry Plain freePrice updated 5d agoPrice updated 5d ago
Best Value

Front - Front starts at $10/mo lower ($25/mo vs $35/mo).

Front vs Plain: Quick Pricing Facts

FeatureFrontPlain
Starting Price$25/mo$35/mo
Number of Plans33
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Front is the more affordable option, starting at $25/mo compared to Plain's $35/mo. Both are Customer Support tools with 6 combined pricing plans and 15 features compared.

Front uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Plain
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Foundation
$35/month
Start with Foundation
Tier 2
Professional
$65/monthCheapest
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
Horizon
$299/month
Start with Horizon
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Frontier
Custom pricing
Start with Frontier

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Front

Shared inbox platform for team email and communication

View all Front plans

Plain

API-first customer support platform for B2B teams

View all Plain plans

Frequently Asked Questions: Front vs Plain

Which is cheaper, Front or Plain?
As of August 2026, Front starts at a lower price point. Front starts at $25/mo while Plain starts at $35/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Plain?
Front offers 3 pricing plans, while Plain offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
Does Front or Plain offer custom enterprise pricing?
Plain offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
What pricing models do Front and Plain use?
Front uses a per-seat pricing model, while Plain uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Front and Plain compare for Customer Support?
Both Front and Plain are Customer Support tools. Front offers 3 plans starting at $25/mo, while Plain offers 3 plans starting at $35/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Plain Official Pricing- Vendor pricing page

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