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Customer Support

Front vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Unthread. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Unthread starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Front freeTry Unthread freePrice updated 5d agoUpdated this month
Best Value

Unthread - Unthread offers better overall value.

Front vs Unthread: Quick Pricing Facts

FeatureFrontUnthread
Starting Price$25/moCustom pricing
Number of Plans33
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Front and Unthread are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 47 features compared, so the best choice comes down to which features match your needs.

Front uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Unthread
Unthread
Try free
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Professional
$65/monthCheapest
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise

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Front

Shared inbox platform for team email and communication

View all Front plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Front vs Unthread

How many pricing plans does Front have vs Unthread?
Front offers 3 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Front or Unthread offer custom enterprise pricing?
Unthread offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
What pricing models do Front and Unthread use?
Front uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Front and Unthread compare for Customer Support?
Both Front and Unthread are Customer Support tools. Front offers 3 plans starting at $25/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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