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Customer Support

Gladly vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Unthread. See all plans, features, and costs at a glance.

Bottom line: Gladly starts at $29/mo and Unthread starts at Custom pricing. Compare all 8 pricing tiers side by side.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Gladly freeTry Unthread freePrice updated 2d agoPrice updated 2d ago
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 3.

Gladly vs Unthread: Quick Pricing Facts

FeatureGladlyUnthread
Starting Price$29/moCustom pricing
Number of Plans53
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Gladly and Unthread are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 47 features compared, so the best choice comes down to which features match your needs.

Gladly stands out with a free plan for getting started. Gladly uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Unthread
Unthread
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • AI automation builder
  • Self-learning documentation
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Advanced permissioning
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Dedicated solutions engineer
  • Standard MSA
Start with Pro
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
Enterprise
Custom pricing
Includes
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
-

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Gladly

People-centered customer service platform

View all Gladly plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Gladly vs Unthread

How many pricing plans does Gladly have vs Unthread?
Gladly offers 5 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Unthread offer a free plan?
Gladly offers a free plan, while Unthread does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or Unthread?
Both Gladly and Unthread offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, AI automation builder, Self-learning documentation.
Does Gladly or Unthread offer custom enterprise pricing?
Yes, both Gladly and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gladly and Unthread use?
Gladly uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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