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Customer Support

Groove HQ vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Groove HQ and Papercups. See all plans, features, and costs at a glance.

Bottom line: Both Groove HQ and Papercups offer free plans. Groove HQ has 3 pricing tiers while Papercups has 1.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
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Best Value

Groove HQ - Groove HQ offers a free plan, offers 3 tiers vs 1.

Groove HQ vs Papercups: Quick Pricing Facts

FeatureGroove HQPapercups
Starting Price$0.5/moCustom pricing
Number of Plans31
Free TierYesYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Groove HQ and Papercups are both priced at $0.5/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 20 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Groove HQ uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove HQ
Groove HQ
Try free
Papercups
Papercups
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
-
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
-

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Groove HQ

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Papercups

Open-source live chat widget for websites

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Frequently Asked Questions: Groove HQ vs Papercups

How many pricing plans does Groove HQ have vs Papercups?
Groove HQ offers 3 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Groove HQ or Papercups offer a free plan?
Yes, both Groove HQ and Papercups offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove HQ or Papercups offer custom enterprise pricing?
Groove HQ offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Groove HQ and Papercups use?
Groove HQ uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Groove HQ and Papercups compare for Customer Support?
Both Groove HQ and Papercups are Customer Support tools. Groove HQ offers 3 plans starting at $0.5/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove HQ Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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