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Customer Support

Freshdesk vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $19/mo cheaper than Freshdesk ($19/mo). Groove HQ offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Freshdesk freeAffiliateTry Groove HQ freePrice updated 11d agoUpdated this month
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $18.5/mo lower ($0.5/mo vs $19/mo).

Freshdesk vs Groove HQ: Quick Pricing Facts

FeatureFreshdeskGroove HQ
Starting Price$19/mo$0.5/mo
Number of Plans33
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Freshdesk's $19/mo. Both are Customer Support tools with 6 combined pricing plans and 18 features compared. At comparable tiers, the monthly price difference is $54.5.

Groove HQ stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Groove HQ
Groove HQ
Try free
Tier 1
Growth
$19/month
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Tier 2
ProPopular
$55/month
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Tier 3
Enterprise
$89/monthCheapest
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration

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Freshdesk

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Frequently Asked Questions: Freshdesk vs Groove HQ

Which is cheaper, Freshdesk or Groove HQ?
As of July 2026, Groove HQ starts at a lower price point. Freshdesk starts at $19/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs Groove HQ?
Freshdesk offers 3 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Freshdesk or Groove HQ offer a free plan?
Groove HQ offers a free plan, while Freshdesk does not. If budget is a concern, Groove HQ lets you get started at no cost.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $55/mo.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Freshdesk or Groove HQ offer custom enterprise pricing?
Groove HQ offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
How do Freshdesk and Groove HQ compare for Customer Support?
Both Freshdesk and Groove HQ are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while Groove HQ offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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