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Customer Support

Groove vs Helpshift: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Helpshift. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $49/mo cheaper than Helpshift ($49/mo). Groove offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove freeTry Helpshift free
Best Value

Groove - Groove offers a free plan, starts at $48.5/mo lower ($0.5/mo vs $49/mo).

Groove vs Helpshift: Quick Pricing Facts

FeatureGrooveHelpshift
Starting Price$0.5/mo$49/mo
Number of Plans35
Free TierYesYes
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 32 features compared. At comparable tiers, the monthly price difference is $98.5.

Both tools offer free plans, making them accessible for teams on a budget. Groove uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Helpshift
Helpshift
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Starter
$49/month
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Tier 4
-
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise

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Groove

Simple helpdesk software for small businesses

View all Groove plans

Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Frequently Asked Questions: Groove vs Helpshift

Which is cheaper, Groove or Helpshift?
As of August 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Helpshift starts at $49/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Helpshift?
Groove offers 3 pricing plans, while Helpshift offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Helpshift offer a free plan?
Yes, both Groove and Helpshift offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Groove or Helpshift?
Both Groove and Helpshift offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Groove or Helpshift offer custom enterprise pricing?
Yes, both Groove and Helpshift offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Helpshift Official Pricing- Vendor pricing page

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