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Customer Support

Groove vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Olark. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $29/mo cheaper than Olark ($29/mo). Groove offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Best Value

Groove - Groove offers a free plan, starts at $28.5/mo lower ($0.5/mo vs $29/mo), offers 3 tiers vs 2.

Groove vs Olark: Quick Pricing Facts

FeatureGrooveOlark
Starting Price$0.5/mo$29/mo
Number of Plans32
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Olark's $29/mo. Both are Customer Support tools with 5 combined pricing plans and 34 features compared.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
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Groove

Simple helpdesk software for small businesses

View all Groove plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Groove vs Olark

Which is cheaper, Groove or Olark?
As of August 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Olark?
Groove offers 3 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Olark offer a free plan?
Groove offers a free plan, while Olark does not. If budget is a concern, Groove lets you get started at no cost.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Olark offer custom enterprise pricing?
Yes, both Groove and Olark offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Groove and Olark compare for Customer Support?
Both Groove and Olark are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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