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Customer Support

Groove vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Tidio. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $24/mo cheaper than Tidio ($24.17/mo). Groove offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove freeTry Tidio freeUpdated this monthUpdated this month
Best Value

Tidio - Tidio offers a free plan, offers 5 tiers vs 3.

Groove vs Tidio: Quick Pricing Facts

FeatureGrooveTidio
Starting Price$0.5/mo$24.17/mo
Number of Plans35
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Tidio's $24.17/mo. Both are Customer Support tools with 8 combined pricing plans and 37 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Groove uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Tidio
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Starter
$24/month
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
-
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Groove

Simple helpdesk software for small businesses

View all Groove plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Groove vs Tidio

Which is cheaper, Groove or Tidio?
As of July 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Tidio?
Groove offers 3 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Tidio offer a free plan?
Yes, both Groove and Tidio offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Groove or Tidio?
Both Groove and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Tidio offer custom enterprise pricing?
Yes, both Groove and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Groove and Tidio use?
Groove uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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