Help Scout vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Help Scout starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Help Scout vs Helpshift: Quick Pricing Facts
| Feature | Help Scout | Helpshift |
|---|---|---|
| Starting Price | $25/mo | $49/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Help Scout is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 39 features compared. At comparable tiers, the monthly price difference is $54.
Both tools offer free plans, making them accessible for teams on a budget. Help Scout uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Standard $25/monthCheapest Includes
| Starter $49/month $588 / year Includes
|
| Tier 3 | PlusPopular $45/monthCheapest Includes
| ProPopular $99/month $1188 / year Includes
|
| Tier 4 | Pro $75/monthCheapest Includes
| Business $199/month $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Help Scout
Help Scout offers a free plan, starts at $24/mo lower ($25/mo vs $49/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Help Scout if:
- •You want lower per-user costs—Help Scout starts at $25/mo, saving $24/mo compared to Helpshift at $49/mo
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You want more features built-in—Help Scout offers 11 additional features across its plans
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Both Help Scout and Helpshift offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Help Scout includes 4 features, while Helpshift includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Help Scout offers better value at approximately $54.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Help Scout vs Helpshift
Which is cheaper, Help Scout or Helpshift?
How many pricing plans does Help Scout have vs Helpshift?
Does Help Scout or Helpshift offer a free plan?
Can I save money by paying annually for Help Scout or Helpshift?
What is the most popular Help Scout plan?
What is the most popular Helpshift plan?
Does Help Scout or Helpshift offer custom enterprise pricing?
Sources
- Help Scout Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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