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Customer Support

Help Scout vs Helpshift: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Helpshift. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Helpshift freePrice updated 12d agoUpdated this month
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.

Help Scout vs Helpshift: Quick Pricing Facts

FeatureHelp ScoutHelpshift
Starting Price$25/mo$49/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Help Scout is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 38 features compared. At comparable tiers, the monthly price difference is $54.

Helpshift stands out with a free plan for getting started. Help Scout uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Helpshift
Helpshift
Try free
Tier 1
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Starter
$49/month
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
ProPopular
$99/month
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Tier 4
-
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Frequently Asked Questions: Help Scout vs Helpshift

Which is cheaper, Help Scout or Helpshift?
As of July 2026, Help Scout starts at a lower price point. Help Scout starts at $25/mo while Helpshift starts at $49/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs Helpshift?
Help Scout offers 3 pricing plans, while Helpshift offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Help Scout or Helpshift offer a free plan?
Helpshift offers a free plan, while Help Scout does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Help Scout or Helpshift?
Both Help Scout and Helpshift offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Help Scout or Helpshift offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Helpshift Official Pricing- Vendor pricing page

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