Help Scout vs LiveChat: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and LiveChat. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo, making it $6/mo cheaper than Help Scout ($25/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Help Scout vs LiveChat: Quick Pricing Facts
| Feature | Help Scout | LiveChat |
|---|---|---|
| Starting Price | $25/mo | $19/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
LiveChat is the more affordable option, starting at $19/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 58 features compared.
Help Scout stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  LiveChat Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Starter $19/month Includes
|
| Tier 2 | Standard $25/monthCheapest Includes
| Team $49/month Includes
|
| Tier 3 | PlusPopular $45/monthCheapest Includes
| Business $79/month Includes
|
| Tier 4 | Pro $75/monthCheapest Includes
| Enterprise Custom pricing Includes
|
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Which Should You Choose?
Choose Help Scout if:
- •You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
- •You need predictable billing — Help Scout's per-seat model avoids surprise overages
- •Help Scout's feature bundling aligns with how Customer Support teams actually work day-to-day
Choose LiveChat if:
- •You want lower per-user costs—LiveChat starts at $19/mo, saving $6/mo compared to Help Scout at $25/mo
- •You want more features built-in—LiveChat offers 8 additional features across its plans
- •Your team needs custom enterprise pricing—LiveChat offers negotiated terms for large deployments
Help Scout offers a free plan [1], eliminating the cost barrier for evaluation, while LiveChat requires paid subscription from the start. This gives Help Scout a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Help Scout's free tier, upgrading to a paid plan at approximately $45/mo provides substantial additional functionality. Compare this pricing path against LiveChat's tiering starting at $19/mo to assess total cost of ownership over 12 months. Help Scout's 4 tiers provide flexibility at different budgets, while LiveChat's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Help Scout is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Help Scout vs LiveChat
Which is cheaper, Help Scout or LiveChat?
How many pricing plans does Help Scout have vs LiveChat?
Does Help Scout or LiveChat offer a free plan?
What is the most popular Help Scout plan?
Does Help Scout or LiveChat offer custom enterprise pricing?
How do Help Scout and LiveChat compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- LiveChat Official Pricing— Vendor pricing page
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