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Customer Support

Help Scout vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and LiveChat. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo, making it $6/mo cheaper than Help Scout ($25/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry LiveChat freePrice updated 11d agoPrice updated 11d ago
Best Value

LiveChat - LiveChat starts at $6/mo lower ($19/mo vs $25/mo), offers 4 tiers vs 3.

Help Scout vs LiveChat: Quick Pricing Facts

FeatureHelp ScoutLiveChat
Starting Price$25/mo$19/mo
Number of Plans34
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

LiveChat is the more affordable option, starting at $19/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 57 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
LiveChat
LiveChat
Try free
Tier 1
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Starter
$19/monthCheapest
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Team
$49/month
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Business
$79/month
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
-
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise

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Try Help Scout freeFrom $25/moTry LiveChat freeFrom $19/mo
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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Frequently Asked Questions: Help Scout vs LiveChat

Which is cheaper, Help Scout or LiveChat?
As of July 2026, LiveChat starts at a lower price point. Help Scout starts at $25/mo while LiveChat starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs LiveChat?
Help Scout offers 3 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Help Scout or LiveChat offer custom enterprise pricing?
LiveChat offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Help Scout and LiveChat compare for Customer Support?
Both Help Scout and LiveChat are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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