Help Scout vs Olark: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and Olark. See all plans, features, and costs at a glance.
Bottom line: Help Scout starts at $25/mo, making it $4/mo cheaper than Olark ($29/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Help Scout vs Olark: Quick Pricing Facts
| Feature | Help Scout | Olark |
|---|---|---|
| Starting Price | $25/mo | $29/mo |
| Number of Plans | 4 | 2 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Help Scout is the more affordable option, starting at $25/mo compared to Olark's $29/mo. Both are Customer Support tools with 6 combined pricing plans and 41 features compared.
Help Scout stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  Olark Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Olark Standard $29/month Includes
|
| Tier 2 | Standard $25/monthCheapest Includes
| Olark Pro Custom pricing Includes
|
| Tier 3 | PlusPopular $45/monthCheapest Includes
| — |
| Tier 4 | Pro $75/monthCheapest Includes
| — |
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Help Scout
Help Scout offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 2.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Help Scout if:
- •You want lower per-user costs—Help Scout starts at $25/mo, saving $4/mo compared to Olark at $29/mo
- •You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Help Scout offers 9 additional features across its plans
Choose Olark if:
- •Your team needs custom enterprise pricing—Olark offers negotiated terms for large deployments
- •You prioritize Olark's user experience and interface over price (both tools are similarly priced)
- •You want Olark's approach to incremental feature unlocking across its 2 pricing tiers
Help Scout is the more affordable choice [1], starting at $25/mo compared to Olark's $29/mo. For a 50-person team on paid plans, this translates to Help Scout saving approximately $200/month. Help Scout offers 4 pricing tiers compared to Olark's 2, giving you more granular control over scaling costs as your team grows. Across all tiers, Help Scout provides 25 total features versus 16 for Olark, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Help Scout offers the better cost-to-value ratio. Consider Olark only if its unique capabilities directly address a gap Help Scout cannot fill.
Frequently Asked Questions: Help Scout vs Olark
Which is cheaper, Help Scout or Olark?
How many pricing plans does Help Scout have vs Olark?
Does Help Scout or Olark offer a free plan?
What is the most popular Help Scout plan?
Does Help Scout or Olark offer custom enterprise pricing?
How do Help Scout and Olark compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- Olark Official Pricing— Vendor pricing page
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