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Customer Support

Help Scout vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Olark. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo, making it $4/mo cheaper than Olark ($29/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Olark freePrice updated 12d agoPrice updated 12d ago
Best Value

Help Scout - Help Scout starts at $4/mo lower ($25/mo vs $29/mo), offers 3 tiers vs 2.

Help Scout vs Olark: Quick Pricing Facts

FeatureHelp ScoutOlark
Starting Price$25/mo$29/mo
Number of Plans32
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Help Scout is the more affordable option, starting at $25/mo compared to Olark's $29/mo. Both are Customer Support tools with 5 combined pricing plans and 40 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Olark
Tier 1
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Help Scout vs Olark

Which is cheaper, Help Scout or Olark?
As of July 2026, Help Scout starts at a lower price point. Help Scout starts at $25/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs Olark?
Help Scout offers 3 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Help Scout or Olark offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Help Scout and Olark compare for Customer Support?
Both Help Scout and Olark are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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