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Customer Support

Help Scout vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $1/mo cheaper than Help Scout ($25/mo). Tidio offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Tidio freePrice updated 12d agoUpdated this month
Best Value

Tidio - Tidio offers a free plan, starts at $0.8299999999999983/mo lower ($24.17/mo vs $25/mo), offers 5 tiers vs 3.

Help Scout vs Tidio: Quick Pricing Facts

FeatureHelp ScoutTidio
Starting Price$25/mo$24.17/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 43 features compared.

Tidio stands out with a free plan for getting started. Help Scout uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Tidio
Tier 1
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
PlusPopular
$45/month
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
Pro
$75/month
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
-
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Help Scout vs Tidio

Which is cheaper, Help Scout or Tidio?
As of July 2026, Tidio starts at a lower price point. Help Scout starts at $25/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs Tidio?
Help Scout offers 3 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Help Scout or Tidio offer a free plan?
Tidio offers a free plan, while Help Scout does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Help Scout or Tidio?
Both Help Scout and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Help Scout or Tidio offer custom enterprise pricing?
Tidio offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
What pricing models do Help Scout and Tidio use?
Help Scout uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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