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Customer Support

Helpshift vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and LiveChat. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Helpshift freeTry LiveChat freePrice updated 6d ago
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 4.

Helpshift vs LiveChat: Quick Pricing Facts

FeatureHelpshiftLiveChat
Starting Price$49/mo$19/mo
Number of Plans54
Free TierYesNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

LiveChat is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 47 features compared.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while LiveChat uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
LiveChat
LiveChat
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
ProPopular
$99/month
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Support from Product Expert
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Frequently Asked Questions: Helpshift vs LiveChat

Which is cheaper, Helpshift or LiveChat?
As of August 2026, LiveChat starts at a lower price point. Helpshift starts at $49/mo while LiveChat starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs LiveChat?
Helpshift offers 5 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or LiveChat offer a free plan?
Helpshift offers a free plan, while LiveChat does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or LiveChat?
Both Helpshift and LiveChat offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or LiveChat offer custom enterprise pricing?
Yes, both Helpshift and LiveChat offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and LiveChat use?
Helpshift uses a usage-based pricing model, while LiveChat uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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