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Customer Support

Helpshift vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Olark. See all plans, features, and costs at a glance.

Bottom line: Olark starts at $29/mo, making it $20/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Helpshift freeTry Olark free
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 2.

Helpshift vs Olark: Quick Pricing Facts

FeatureHelpshiftOlark
Starting Price$49/mo$29/mo
Number of Plans52
Free TierYesNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Olark is the more affordable option, starting at $29/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 7 combined pricing plans and 30 features compared.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Olark uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Olark
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Helpshift vs Olark

Which is cheaper, Helpshift or Olark?
As of August 2026, Olark starts at a lower price point. Helpshift starts at $49/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs Olark?
Helpshift offers 5 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Olark offer a free plan?
Helpshift offers a free plan, while Olark does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or Olark?
Both Helpshift and Olark offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Olark offer custom enterprise pricing?
Yes, both Helpshift and Olark offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Olark use?
Helpshift uses a usage-based pricing model, while Olark uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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