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Customer Support

Helpshift vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $25/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Helpshift freeTry Tidio free
Best Value

Tidio - Tidio offers a free plan, starts at $24.83/mo lower ($24.17/mo vs $49/mo).

Helpshift vs Tidio: Quick Pricing Facts

FeatureHelpshiftTidio
Starting Price$49/mo$24.17/mo
Number of Plans55
Free TierYesYes
Pricing Modelusage-basedfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 10 combined pricing plans and 33 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Tidio
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Starter
$49/month
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
ProPopular
$99/month
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Plus
$749/month
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Helpshift vs Tidio

Which is cheaper, Helpshift or Tidio?
As of August 2026, Tidio starts at a lower price point. Helpshift starts at $49/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs Tidio?
Helpshift offers 5 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Tidio offer a free plan?
Yes, both Helpshift and Tidio offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Helpshift or Tidio?
Both Helpshift and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Tidio offer custom enterprise pricing?
Yes, both Helpshift and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Tidio use?
Helpshift uses a usage-based pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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