Helpshift vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Tidio. See all plans, features, and costs at a glance.
Bottom line: Tidio starts at $24.17/mo, making it $25/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Tidio: Quick Pricing Facts
| Feature | Helpshift | Tidio |
|---|---|---|
| Starting Price | $49/mo | $24.17/mo |
| Number of Plans | 5 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | freemium |
| Annual Discount | N/A | N/A |
Tidio is the more affordable option, starting at $24.17/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 10 combined pricing plans and 33 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Tidio Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $49/month $588 / year Includes
| Starter $24/monthCheapest $24 / year Includes
|
| Tier 3 | ProPopular $99/month $1188 / year Includes
| Growth $49/monthCheapest $49 / year Includes
|
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| Plus $749/month $749 / year Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| Premium Custom pricing Includes
|
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Tidio
Tidio offers a free plan, starts at $24.83/mo lower ($24.17/mo vs $49/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Tidio
Try Tidio freeWhich Should You Choose?
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •Helpshift's 5-tier usage-based structure gives clearer cost visibility for budget planning
- •You value Helpshift's specific feature progression from free to advanced tier levels
Choose Tidio if:
- •You want lower per-user costs—Tidio starts at $24.17/mo, saving $24.83/mo compared to Helpshift at $49/mo
- •You prefer Tidio's free tier features—50 Billable conversations, 100 visitors reached
- •You want more features built-in—Tidio offers 5 additional features across its plans
Both Helpshift and Tidio offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Tidio includes 3 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Tidio
Which is cheaper, Helpshift or Tidio?
How many pricing plans does Helpshift have vs Tidio?
Does Helpshift or Tidio offer a free plan?
Can I save money by paying annually for Helpshift or Tidio?
What is the most popular Helpshift plan?
Does Helpshift or Tidio offer custom enterprise pricing?
What pricing models do Helpshift and Tidio use?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Tidio Official Pricing— Vendor pricing page
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