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Customer Support

Hiver vs Plain: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Plain. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $10/mo cheaper than Plain ($35/mo). Neither offers a free plan.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Hiver freeTry Plain freePrice updated 8d agoPrice updated yesterday
Best Value

Hiver - Hiver starts at $10/mo lower ($25/mo vs $35/mo), offers 4 tiers vs 3.

Hiver vs Plain: Quick Pricing Facts

FeatureHiverPlain
Starting Price$25/mo$35/mo
Number of Plans43
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Plain's $35/mo. Both are Customer Support tools with 7 combined pricing plans and 31 features compared.

Hiver uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Plain
Tier 1
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Foundation
$35/month
Start with Foundation
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Horizon
$299/month
Start with Horizon
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Frontier
Custom pricing
Start with Frontier
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Plain

API-first customer support platform for B2B teams

View all Plain plans

Frequently Asked Questions: Hiver vs Plain

Which is cheaper, Hiver or Plain?
As of September 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Plain starts at $35/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Plain?
Hiver offers 4 pricing plans, while Plain offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or Plain offer custom enterprise pricing?
Yes, both Hiver and Plain offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Hiver and Plain use?
Hiver uses a per-seat pricing model, while Plain uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Hiver and Plain compare for Customer Support?
Both Hiver and Plain are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Plain offers 3 plans starting at $35/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Plain Official Pricing- Vendor pricing page

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