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Customer Support

Hiver vs Plain: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Plain. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $10/mo cheaper than Plain ($35/mo). Hiver offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Hiver freeTry Plain freeUpdated this monthPrice updated 12d ago
Best Value

Hiver - Hiver offers a free plan, starts at $10/mo lower ($25/mo vs $35/mo), offers 4 tiers vs 3.

Hiver vs Plain: Quick Pricing Facts

FeatureHiverPlain
Starting Price$25/mo$35/mo
Number of Plans43
Free TierYesNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Plain's $35/mo. Both are Customer Support tools with 7 combined pricing plans and 43 features compared.

Hiver stands out with a free plan for getting started. Hiver uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Plain
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Foundation
$35/month
Start with Foundation
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Horizon
$299/month
Start with Horizon
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Frontier
Custom pricing
Start with Frontier
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Plain

API-first customer support platform for B2B teams

View all Plain plans

Frequently Asked Questions: Hiver vs Plain

Which is cheaper, Hiver or Plain?
As of July 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Plain starts at $35/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Plain?
Hiver offers 4 pricing plans, while Plain offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Plain offer a free plan?
Hiver offers a free plan, while Plain does not. If budget is a concern, Hiver lets you get started at no cost.
Does Hiver or Plain offer custom enterprise pricing?
Plain offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Hiver and Plain use?
Hiver uses a per-seat pricing model, while Plain uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Hiver and Plain compare for Customer Support?
Both Hiver and Plain are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Plain offers 3 plans starting at $35/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Plain Official Pricing- Vendor pricing page

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