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Customer Support

Hiver vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Unthread. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo and Unthread starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Hiver freeTry Unthread freePrice updated 14d agoPrice updated 11d ago
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 3.

Hiver vs Unthread: Quick Pricing Facts

FeatureHiverUnthread
Starting Price$25/moCustom pricing
Number of Plans43
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Hiver and Unthread are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 75 features compared, so the best choice comes down to which features match your needs.

Hiver stands out with a free plan for getting started. Hiver uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Unthread
Unthread
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • AI automation builder
  • Self-learning documentation
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Advanced permissioning
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Dedicated solutions engineer
  • Standard MSA
Start with Pro
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Enterprise
Custom pricing
Includes
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Hiver vs Unthread

How many pricing plans does Hiver have vs Unthread?
Hiver offers 4 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Unthread offer a free plan?
Hiver offers a free plan, while Unthread does not. If budget is a concern, Hiver lets you get started at no cost.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, AI automation builder, Self-learning documentation.
Does Hiver or Unthread offer custom enterprise pricing?
Unthread offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Hiver and Unthread use?
Hiver uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Hiver and Unthread compare for Customer Support?
Both Hiver and Unthread are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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