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Customer Support

Intercom vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Intercom and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Intercom starts at $29/mo and Tawk.to starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: July 27, 2026

Data compiled by Arthur Jacquemin
Updated July 27, 2026
Try Intercom freeTry Tawk.to freePrice updated 14d ago

Intercom vs Tawk.to: Quick Pricing Facts

FeatureIntercomTawk.to
Starting Price$29/moCustom pricing
Number of Plans31
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Intercom and Tawk.to are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 23 features compared, so the best choice comes down to which features match your needs.

Tawk.to stands out with a free plan for getting started. Intercom uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Intercom
Intercom
Try free
Tawk.to
Tawk.to
Try free
Tier 1
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free
Tier 2
Advanced
$85/monthCheapest
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
-
Tier 3
Expert
$132/monthCheapest
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
-

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Intercom

AI-powered customer messaging and support platform

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Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

What Reviewers Say

Frequently Asked Questions: Intercom vs Tawk.to

How many pricing plans does Intercom have vs Tawk.to?
Intercom offers 3 pricing plans, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Intercom or Tawk.to offer a free plan?
Tawk.to offers a free plan, while Intercom does not. If budget is a concern, Tawk.to lets you get started at no cost.
Can I save money by paying annually for Intercom or Tawk.to?
Both Intercom and Tawk.to offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What pricing models do Intercom and Tawk.to use?
Intercom uses a per-seat pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Intercom and Tawk.to compare for Customer Support?
Both Intercom and Tawk.to are Customer Support tools. Intercom offers 3 plans starting at $29/mo, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Intercom Official Pricing- Vendor pricing page
  2. Tawk.to Official Pricing- Vendor pricing page

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