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Intercom vs Zoho CRM: Pricing Comparison 2026

Side-by-side pricing comparison of Intercom and Zoho CRM. See all plans, features, and costs at a glance.

Bottom line: Zoho CRM starts at $7/mo, making it $92/mo cheaper than Intercom ($99/mo). Zoho CRM offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Intercom freeTry Zoho CRM freeAffiliatePrice updated 4d agoPrice updated 4d ago
Best Value

Zoho CRM - Zoho CRM offers a free plan, starts at $92/mo lower ($7/mo vs $99/mo), offers 5 tiers vs 3.

Intercom vs Zoho CRM: Quick Pricing Facts

FeatureIntercomZoho CRM
Starting Price$99/mo$7/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho CRM is the more affordable option, starting at $7/mo compared to Intercom's $99/mo. Both are Customer Support tools with 8 combined pricing plans and 52 features compared.

Zoho CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Intercom
Intercom
Try free
Zoho CRM
Zoho CRM
Try freeAffiliate
Tier 1
Pro
$99/month
Start with Pro
Free
$0/monthCheapest
Includes
  • Contact management
  • Follow-up reminders
  • Workflow automation
  • Custom email templates
  • Tasks, meetings & calls
  • Data import and export
  • Standard reports
  • APIs
  • Mobile apps
Start with Free
Tier 2
Copilot
Custom pricing
Start with Copilot
Standard
$14/monthCheapest
Includes
  • Email integration & mass emails
  • Built-in calling
  • Multiple sales pipelines
  • Calendar integration
  • Data capture via forms
  • Sales forecasting
  • Data enrichment
  • Custom modules
  • HIPAA compliance
  • Gmail and Outlook integration
  • Slack, Zoom, Teams integration
Start with Standard
Tier 3
Proactive Support Plus
$99/month
Start with Proactive Support Plus
ProfessionalPopular
$23/monthCheapest
Includes
  • AI agents
  • Process management
  • Inventory management
  • Predictive intelligence
  • Unlimited reports
  • Configure, Price, Quote (CPQ)
  • Custom portals
  • Customer journeys
  • Web-to-case forms
  • Customer portals
  • Google Ads integration
Start with Professional
Tier 4
-
Enterprise
$40/monthCheapest
Includes
  • Multi-team management
  • Reporting hierarchy
  • Custom buttons and functions
  • Extended field types
  • Sequential data collection
  • Approval process
  • Account Based Marketing
  • Developer sandbox
  • Field-level encryption
  • Extended AI capabilities
  • QuickBooks integration
Start with Enterprise
Tier 5
-
Bigin Express
$7/monthCheapest
Includes
  • Sales pipeline
  • Email integration
  • Built-in calling
  • Calendar integration
  • Appointment scheduling
  • Social Ads integration
  • Payment collection
  • Custom fields
  • Tags
  • QuickBooks integration
Start with Bigin Express

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Intercom

AI-powered customer messaging and support platform

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Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

View all Zoho CRM plans

What Reviewers Say

Frequently Asked Questions: Intercom vs Zoho CRM

Which is cheaper, Intercom or Zoho CRM?
As of August 2026, Zoho CRM starts at a lower price point. Intercom starts at $99/mo while Zoho CRM starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Intercom have vs Zoho CRM?
Intercom offers 3 pricing plans, while Zoho CRM offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Intercom or Zoho CRM offer a free plan?
Zoho CRM offers a free plan, while Intercom does not. If budget is a concern, Zoho CRM lets you get started at no cost.
What is the most popular Zoho CRM plan?
The Professional plan is Zoho CRM's most popular tier, priced at $23/mo. Key features include AI agents, Process management, Inventory management.
Does Intercom or Zoho CRM offer custom enterprise pricing?
Intercom offers a custom-priced enterprise tier for larger teams. Zoho CRM lists all its pricing publicly.
How do Intercom and Zoho CRM compare for Customer Support?
Both Intercom and Zoho CRM are Customer Support tools. Intercom offers 3 plans starting at $99/mo, while Zoho CRM offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Intercom Official Pricing- Vendor pricing page
  2. Zoho CRM Official Pricing- Vendor pricing page

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