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Customer Support

Kayako vs Talkdesk: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Talkdesk. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Talkdesk starts at $85/mo. Compare all 5 pricing tiers side by side.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Kayako freeTry Talkdesk freePrice updated 9d agoPrice updated 2d ago
Best Value

Talkdesk - Talkdesk offers 4 tiers vs 1.

Kayako vs Talkdesk: Quick Pricing Facts

FeatureKayakoTalkdesk
Starting PriceCustom pricing$85/mo
Number of Plans14
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Kayako and Talkdesk are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 35 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Talkdesk
Talkdesk
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Digital Essentials
$85/monthCheapest
Includes
  • CXA
  • Digital Engagement (Email, Chat, SMS, Social Messaging)
  • Studio & Routing
  • Connections
  • API Access
  • Real-time Dashboards (Live)
  • Guardian
Tier 2
-
Voice Essentials
$105/monthCheapest
Includes
  • CXA
  • Voice Engagement
  • Speech Recognition
  • Voicemail Transcription
  • Studio & Routing
  • Business Intelligence (Explore)
  • API Access
Tier 3
-
Elite
$165/monthCheapest
Includes
  • Custom Reporting with Live and Explore
  • Screen Recording
  • Performance Management
  • Workforce Management
  • Automated Notifications
Tier 4
-
Industry Experience CloudsPopular
$225/monthCheapest
Includes
  • Financial Services
  • Insurance
  • Healthcare & Life Sciences
  • Retail & Consumer Goods
  • Travel & Hospitality
  • Utilities
  • Commercial & Residential Services
  • Government (custom-priced)

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Talkdesk

AI-first cloud contact center platform

View all Talkdesk plans

Frequently Asked Questions: Kayako vs Talkdesk

How many pricing plans does Kayako have vs Talkdesk?
Kayako offers 1 pricing plan, while Talkdesk offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Talkdesk plan?
The Industry Experience Clouds plan is Talkdesk's most popular tier, priced at $225/mo. Key features include Financial Services, Insurance, Healthcare & Life Sciences.
Does Kayako or Talkdesk offer custom enterprise pricing?
Kayako offers a custom-priced enterprise tier for larger teams. Talkdesk lists all its pricing publicly.
How do Kayako and Talkdesk compare for Customer Support?
Both Kayako and Talkdesk are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Talkdesk offers 4 plans starting at $85/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Talkdesk Official Pricing- Vendor pricing page

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