Freshdesk vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Kayako. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $60/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Freshdesk vs Kayako: Quick Pricing Facts
| Feature | Freshdesk | Kayako |
|---|---|---|
| Starting Price | $19/mo | $79/mo |
| Number of Plans | 3 | 1 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Kayako's $79/mo. Both are Customer Support tools with 4 combined pricing plans and 6 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Growth $19/monthCheapest | Kayako One $79/month Includes
|
| Tier 2 | ProPopular $55/monthCheapest | — |
| Tier 3 | Enterprise $89/monthCheapest | — |
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What Reviewers Say
Freshdesk
Freshdesk starts at $60/mo lower ($19/mo vs $79/mo), offers 3 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Freshdesk
Try Freshdesk freeWhich Should You Choose?
Choose Freshdesk if:
- •You want lower per-user costs—Freshdesk starts at $19/mo, saving $60/mo compared to Kayako at $79/mo
- •You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You need predictable billing — Freshdesk's per-seat model avoids surprise overages
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •Kayako's single-tier per-seat structure gives clearer cost visibility for budget planning
- •Kayako's expanded feature set across 1 plan fits your workflow better
Freshdesk is the more affordable choice [1], starting at $19/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Freshdesk saving approximately $3000/month. Freshdesk offers 3 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Freshdesk provides 0 total features versus 6 for Kayako, offering a more focused toolset depending on your specific needs. For budget-conscious teams seeking predictable costs, Freshdesk delivers superior value. Kayako may justify its premium for specialized needs, but most organizations will find Freshdesk the smarter financial choice.
Frequently Asked Questions: Freshdesk vs Kayako
Which is cheaper, Freshdesk or Kayako?
How many pricing plans does Freshdesk have vs Kayako?
What is the most popular Freshdesk plan?
How do Freshdesk and Kayako compare for Customer Support?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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