Chatwoot vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Kayako. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.
Last updated: July 6, 2026
Chatwoot - Chatwoot for modern deployments; Kayako only if your team has existing history with it.
Chatwoot vs Kayako: Quick Pricing Facts
| Feature | Chatwoot | Kayako |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot and Kayako are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 31 features compared, so the best choice comes down to which features match your needs.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Kayako Try free |
|---|---|---|
| Tier 1 | Kayako One Custom pricing Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| - |
| Tier 3 | Business $39/monthCheapest Includes
| - |
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
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Chatwoot
Chatwoot for modern deployments; Kayako only if your team has existing history with it.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Chatwoot freeFree plan availableWhich Should You Choose?
Choose Chatwoot if:
- •You want open-source support software with a free self-hosted option
- •You need modern multi-channel support without legacy pricing
- •Your team values data control and source access
Choose Kayako if:
- •You need a traditional multi-channel help desk with long-established features
- •You want SLA management and queue-based routing out of the box
- •Your team is familiar with Kayako from previous deployments
Kayako is a legacy help desk platform with email, chat, and social channels. Chatwoot is a modern open-source alternative. Kayako's cloud pricing starts around $30/agent/month. Chatwoot's cloud starts at $19/month. Chatwoot has a more modern UI and active open-source development. Kayako has years of enterprise usage history. For new deployments, Chatwoot is the fresher choice.
Frequently Asked Questions: Chatwoot vs Kayako
How many pricing plans does Chatwoot have vs Kayako?
Does Chatwoot or Kayako offer a free plan?
Does Chatwoot or Kayako offer custom enterprise pricing?
What pricing models do Chatwoot and Kayako use?
How do Chatwoot and Kayako compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Kayako Official Pricing- Vendor pricing page
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