Chatwoot vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Kayako. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $60/mo cheaper than Kayako ($79/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Kayako: Quick Pricing Facts
| Feature | Chatwoot | Kayako |
|---|---|---|
| Starting Price | $19/mo | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Kayako's $79/mo. Both are Customer Support tools with 5 combined pricing plans and 29 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| — |
| Tier 3 | Business $39/monthCheapest Includes
| — |
| Tier 4 | Enterprise $99/monthCheapest Includes
| — |
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Chatwoot
Chatwoot offers a free plan, starts at $60/mo lower ($19/mo vs $79/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $60/mo compared to Kayako at $79/mo
- •You need a free plan with Conversations, 500/month—Chatwoot offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Chatwoot offers 17 additional features across its plans
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako keeps its feature set lean, which means faster onboarding and less complexity
- •You need a Customer Support tool that scales with your team — Kayako's tier progression supports that
Chatwoot is the more affordable choice [1], starting at $19/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Chatwoot saving approximately $3000/month. Chatwoot offers 4 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Chatwoot provides 23 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, Chatwoot delivers superior value. Kayako may justify its premium for specialized needs, but most organizations will find Chatwoot the smarter financial choice.
Frequently Asked Questions: Chatwoot vs Kayako
Which is cheaper, Chatwoot or Kayako?
How many pricing plans does Chatwoot have vs Kayako?
Does Chatwoot or Kayako offer a free plan?
What pricing models do Chatwoot and Kayako use?
How do Chatwoot and Kayako compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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