Kayako vs Zoho Desk: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Zoho Desk. See all plans, features, and costs at a glance.
Bottom line: Zoho Desk starts at $7/mo, making it $72/mo cheaper than Kayako ($79/mo). Zoho Desk offers a free plan.
Last updated: March 16, 2026
Kayako vs Zoho Desk: Quick Pricing Facts
| Feature | Kayako | Zoho Desk |
|---|---|---|
| Starting Price | $79/mo | $7/mo |
| Number of Plans | 1 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Zoho Desk is the more affordable option, starting at $7/mo compared to Kayako's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 45 features compared.
Zoho Desk stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Zoho Desk Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Free $0/monthCheapest Includes
|
| Tier 2 | — | Express $7/monthCheapest $7 / year Includes
|
| Tier 3 | — | Standard $14/monthCheapest $14 / year Includes
|
| Tier 4 | — | ProfessionalPopular $23/monthCheapest $23 / year Includes
|
| Tier 5 | — | Enterprise $40/monthCheapest $40 / year Includes
|
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Zoho Desk
Zoho Desk offers a free plan, starts at $72/mo lower ($7/mo vs $79/mo), offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Zoho Desk
Try Zoho Desk freeWhich Should You Choose?
Choose Kayako if:
- •You need predictable billing — Kayako's per-seat model avoids surprise overages
- •You value Kayako's specific feature progression from free to advanced tier levels
- •Kayako's approach to Customer Support reflects how modern teams actually use these tools
Choose Zoho Desk if:
- •You want lower per-user costs—Zoho Desk starts at $7/mo, saving $72/mo compared to Kayako at $79/mo
- •You need a free plan with Gestion des tickets facilitée par e-mail, 3 licences utilisateur—Zoho Desk offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Zoho Desk offers 33 additional features across its plans
Zoho Desk is the more affordable choice [1], starting at $7/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Zoho Desk saving approximately $3600/month. Zoho Desk offers 5 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Zoho Desk provides 39 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Zoho Desk offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Zoho Desk cannot fill.
Frequently Asked Questions: Kayako vs Zoho Desk
Which is cheaper, Kayako or Zoho Desk?
How many pricing plans does Kayako have vs Zoho Desk?
Does Kayako or Zoho Desk offer a free plan?
Can I save money by paying annually for Kayako or Zoho Desk?
What is the most popular Zoho Desk plan?
How do Kayako and Zoho Desk compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Zoho Desk Official Pricing— Vendor pricing page
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