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Customer Support

LiveChat vs Plain: Pricing Comparison 2026

Side-by-side pricing comparison of LiveChat and Plain. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo, making it $16/mo cheaper than Plain ($35/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try LiveChat freeTry Plain freePrice updated 5d agoPrice updated 5d ago
Best Value

LiveChat - LiveChat starts at $16/mo lower ($19/mo vs $35/mo), offers 4 tiers vs 3.

LiveChat vs Plain: Quick Pricing Facts

FeatureLiveChatPlain
Starting Price$19/mo$35/mo
Number of Plans43
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

LiveChat is the more affordable option, starting at $19/mo compared to Plain's $35/mo. Both are Customer Support tools with 7 combined pricing plans and 33 features compared.

LiveChat uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
LiveChat
LiveChat
Try free
Plain
Tier 1
Starter
$19/monthCheapest
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Foundation
$35/month
Start with Foundation
Tier 2
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Horizon
$299/month
Start with Horizon
Tier 3
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Frontier
Custom pricing
Start with Frontier
Tier 4
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Support from Product Expert
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
-

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LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Plain

API-first customer support platform for B2B teams

View all Plain plans

Frequently Asked Questions: LiveChat vs Plain

Which is cheaper, LiveChat or Plain?
As of August 2026, LiveChat starts at a lower price point. LiveChat starts at $19/mo while Plain starts at $35/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does LiveChat have vs Plain?
LiveChat offers 4 pricing plans, while Plain offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does LiveChat or Plain offer custom enterprise pricing?
Yes, both LiveChat and Plain offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do LiveChat and Plain use?
LiveChat uses a per-seat pricing model, while Plain uses usage-based pricing. The right model depends on your team size and usage patterns.
How do LiveChat and Plain compare for Customer Support?
Both LiveChat and Plain are Customer Support tools. LiveChat offers 4 plans starting at $19/mo, while Plain offers 3 plans starting at $35/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. LiveChat Official Pricing- Vendor pricing page
  2. Plain Official Pricing- Vendor pricing page

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