Freshdesk vs LiveChat: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and LiveChat. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo and LiveChat starts at $19/mo. Compare all 7 pricing tiers side by side.
Last updated: March 16, 2026
Freshdesk vs LiveChat: Quick Pricing Facts
| Feature | Freshdesk | LiveChat |
|---|---|---|
| Starting Price | $19/mo | $19/mo |
| Number of Plans | 3 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Freshdesk and LiveChat are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  LiveChat Try it free |
|---|---|---|
| Tier 1 | Growth $19/monthCheapest | Starter $19/monthCheapest Includes
|
| Tier 2 | ProPopular $55/month | Team $49/monthCheapest Includes
|
| Tier 3 | Enterprise $89/month | Business $79/monthCheapest Includes
|
| Tier 4 | — | Enterprise Custom pricing Includes
|
Swipe to compare plans →
What Reviewers Say
LiveChat
LiveChat offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: LiveChat
Try LiveChat freeWhich Should You Choose?
Choose Freshdesk if:
- •You prioritize Freshdesk's user experience and interface over price (both tools are similarly priced)
- •You want Freshdesk's approach to incremental feature unlocking across its 3 pricing tiers
- •Freshdesk's focused feature set keeps your team in control without tool bloat
Choose LiveChat if:
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—LiveChat offers 33 additional features across its plans
- •Your team needs custom enterprise pricing—LiveChat offers negotiated terms for large deployments
Freshdesk and LiveChat offer competitively positioned plans [1], with Freshdesk starting at $19/mo and LiveChat at $19/mo. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Freshdesk provides 3 pricing tiers versus LiveChat's 4 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Freshdesk offers 0 total features across its tiers, while LiveChat provides 33. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.
Frequently Asked Questions: Freshdesk vs LiveChat
Which is cheaper, Freshdesk or LiveChat?
How many pricing plans does Freshdesk have vs LiveChat?
What is the most popular Freshdesk plan?
Does Freshdesk or LiveChat offer custom enterprise pricing?
How do Freshdesk and LiveChat compare for Customer Support?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- LiveChat Official Pricing— Vendor pricing page
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