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Customer Support

Freshdesk vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and LiveChat. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $19/mo and LiveChat starts at $19/mo. Compare all 7 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Freshdesk freeAffiliateTry LiveChat freePrice updated 11d agoPrice updated 11d ago
Best Value

LiveChat - LiveChat offers 4 tiers vs 3.

Freshdesk vs LiveChat: Quick Pricing Facts

FeatureFreshdeskLiveChat
Starting Price$19/mo$19/mo
Number of Plans34
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Freshdesk and LiveChat are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
LiveChat
LiveChat
Try free
Tier 1
Growth
$19/monthCheapest
Starter
$19/monthCheapest
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Tier 2
ProPopular
$55/month
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Tier 3
Enterprise
$89/month
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Tier 4
-
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs LiveChat

Which is cheaper, Freshdesk or LiveChat?
As of July 2026, both Freshdesk and LiveChat start at the same price of $19/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Freshdesk have vs LiveChat?
Freshdesk offers 3 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $55/mo.
Does Freshdesk or LiveChat offer custom enterprise pricing?
LiveChat offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
How do Freshdesk and LiveChat compare for Customer Support?
Both Freshdesk and LiveChat are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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