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Customer Support

LiveChat vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of LiveChat and Unthread. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo and Unthread starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try LiveChat freeTry Unthread freePrice updated 6d agoUpdated this month
Best Value

LiveChat - LiveChat offers 4 tiers vs 3.

LiveChat vs Unthread: Quick Pricing Facts

FeatureLiveChatUnthread
Starting Price$19/moCustom pricing
Number of Plans43
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

LiveChat and Unthread are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 65 features compared, so the best choice comes down to which features match your needs.

LiveChat uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
LiveChat
LiveChat
Try free
Unthread
Unthread
Try free
Tier 1
Starter
$19/monthCheapest
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Support from Product Expert
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
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LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: LiveChat vs Unthread

How many pricing plans does LiveChat have vs Unthread?
LiveChat offers 4 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does LiveChat or Unthread offer custom enterprise pricing?
Yes, both LiveChat and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do LiveChat and Unthread use?
LiveChat uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do LiveChat and Unthread compare for Customer Support?
Both LiveChat and Unthread are Customer Support tools. LiveChat offers 4 plans starting at $19/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. LiveChat Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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