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Customer Support

Missive vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Missive and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Missive starts at $14/mo, making it $5/mo cheaper than Zendesk ($19/mo). Neither offers a free plan.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Missive freeTry Zendesk freePrice updated yesterdayPrice updated yesterday

Missive vs Zendesk: Quick Pricing Facts

FeatureMissiveZendesk
Starting Price$14/mo$19/mo
Number of Plans410
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Missive is the more affordable option, starting at $14/mo compared to Zendesk's $19/mo. Both are Customer Support tools with 14 combined pricing plans and 48 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Missive
Missive
Try free
Zendesk
Zendesk
Try free
Tier 1
Starter
$14/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Email, SMS, social accounts
  • Team spaces and inboxes
  • Conversations and tasks
  • SOC 2 Type II compliance
Start with Starter
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Tier 2
Productive
$24/month
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • Up to 50 users
  • Integrations with external tools
  • Rules & automations
  • Basic analytics & reporting
  • API access
Start with Productive
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Tier 3
Business
$36/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • SAML SSO
  • IP restriction
  • Advanced analytics & reporting
  • Personalized team onboarding
  • Personalized team onboarding
Start with Business
Suite Team
$55/month
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
Tier 4
Still have more questions?
Custom pricing
Start with Still have more questions?
Suite ProfessionalPopular
$115/monthCheapest
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Tier 5
-
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Tier 6
-
Copilot
$50/monthCheapest
Start with Copilot
Tier 7
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 8
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 9
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
Tier 10
-
Terms of Use
Custom pricing
Start with Terms of Use

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Missive

Team inbox and chat app for collaborative email

View all Missive plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: Missive vs Zendesk

Which is cheaper, Missive or Zendesk?
As of August 2026, Missive starts at a lower price point. Missive starts at $14/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Missive have vs Zendesk?
Missive offers 4 pricing plans, while Zendesk offers 10 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Zendesk plan?
The Suite Professional plan is Zendesk's most popular tier, priced at $115/mo. Key features include AI Admin Copilot, AI App Builder, AI Writing Tools.
Does Missive or Zendesk offer custom enterprise pricing?
Yes, both Missive and Zendesk offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Missive and Zendesk compare for Customer Support?
Both Missive and Zendesk are Customer Support tools. Missive offers 4 plans starting at $14/mo, while Zendesk offers 10 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Missive Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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