Olark vs Papercups: Pricing Comparison 2026
Side-by-side pricing comparison of Olark and Papercups. See all plans, features, and costs at a glance.
Bottom line: Olark starts at $29/mo and Papercups starts at Custom pricing. Compare all 3 pricing tiers side by side.
Last updated: March 16, 2026
Olark vs Papercups: Quick Pricing Facts
| Feature | Olark | Papercups |
|---|---|---|
| Starting Price | $29/mo | Custom pricing |
| Number of Plans | 2 | 1 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | open-source |
| Annual Discount | N/A | N/A |
Olark and Papercups are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 3 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.
Papercups stands out with a free plan for getting started. Olark uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Olark Try it free |  Papercups Try it free |
|---|---|---|
| Tier 1 | Olark Standard $29/month Includes
| |
| Tier 2 | Olark Pro Custom pricing Includes
| — |
Swipe to compare plans →
Which Should You Choose?
Choose Olark if:
- •You need 2 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Olark offers 14 additional features across its plans
- •Your team needs custom enterprise pricing—Olark offers negotiated terms for large deployments
Choose Papercups if:
- •You need a free plan with Open-source live chat, Self-hosted—Papercups offers no-cost access with no credit card required
- •You prioritize Papercups's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Papercups's open-source model avoids surprise overages
Papercups offers a free plan [1], eliminating the cost barrier for evaluation, while Olark requires paid subscription from the start. This gives Papercups a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Papercups's free tier, upgrading to a paid plan at approximately Custom pricing provides substantial additional functionality. Compare this pricing path against Olark's tiering starting at $29/mo to assess total cost of ownership over 12 months. Papercups's 1 tier provide flexibility at different budgets, while Olark's 2 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Papercups is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Olark vs Papercups
How many pricing plans does Olark have vs Papercups?
Does Olark or Papercups offer a free plan?
Does Olark or Papercups offer custom enterprise pricing?
What pricing models do Olark and Papercups use?
How do Olark and Papercups compare for Customer Support?
Sources
- Olark Official Pricing— Vendor pricing page
- Papercups Official Pricing— Vendor pricing page
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