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Customer Support

Olark vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Olark and Papercups. See all plans, features, and costs at a glance.

Bottom line: Olark starts at $29/mo and Papercups starts at Custom pricing. Compare all 3 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Olark freeTry Papercups free

Olark vs Papercups: Quick Pricing Facts

FeatureOlarkPapercups
Starting Price$29/moCustom pricing
Number of Plans21
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Olark and Papercups are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 3 pricing plans with 18 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Olark uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Olark
Papercups
Papercups
Try free
Tier 1
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
-

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Olark

Live chat software for sales and customer support

View all Olark plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Olark vs Papercups

How many pricing plans does Olark have vs Papercups?
Olark offers 2 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Olark or Papercups offer a free plan?
Papercups offers a free plan, while Olark does not. If budget is a concern, Papercups lets you get started at no cost.
Does Olark or Papercups offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Olark and Papercups use?
Olark uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Olark and Papercups compare for Customer Support?
Both Olark and Papercups are Customer Support tools. Olark offers 2 plans starting at $29/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Olark Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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