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Customer Support

Freshdesk vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Olark. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $29/mo and Olark starts at $29/mo. Compare all 5 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Freshdesk freeAffiliateTry Olark freePrice updated 5d ago
Best Value

Freshdesk - Freshdesk offers 3 tiers vs 2.

Freshdesk vs Olark: Quick Pricing Facts

FeatureFreshdeskOlark
Starting Price$29/mo$29/mo
Number of Plans32
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Freshdesk and Olark are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 45 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Olark
Tier 1
GrowthPopular
$49/month
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Ticketing & shared inbox
  • Customer portal & knowledge base
  • Out-of-the-box analytics & reporting
  • Threads & tasks
  • Roles & permissions
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $2/pass
  • Connector app tasks at $80/5000 tasks
Start with Growth
Olark Standard
$29/monthCheapest
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Tier 2
ProPopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Multilingual helpdesk
  • Custom dashboards & reporting
  • Intelligent routing
  • Multiple SLA policies
  • External collaborators
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $7/pass
  • Connector app tasks at $80/5000 tasks
Start with Pro
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Tier 3
EnterprisePopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Freddy AI Insights
  • Skill-based routing
  • Sandbox
  • Audit logs
  • Allowed domains & IP whitelisting
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $12/pass
  • Connector app tasks at $80/5000 tasks
Start with Enterprise
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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Olark

Live chat software for sales and customer support

View all Olark plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs Olark

Which is cheaper, Freshdesk or Olark?
As of August 2026, both Freshdesk and Olark start at the same price of $29/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Freshdesk have vs Olark?
Freshdesk offers 3 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Freshdesk plan?
The Growth plan is Freshdesk's most popular tier, priced at $49/mo. Key features include Freddy AI Agent (first 500 sessions included), Ticketing & shared inbox, Customer portal & knowledge base.
Does Freshdesk or Olark offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
How do Freshdesk and Olark compare for Customer Support?
Both Freshdesk and Olark are Customer Support tools. Freshdesk offers 3 plans starting at $29/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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