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Customer Support

Freshdesk vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Olark. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $19/mo, making it $10/mo cheaper than Olark ($29/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Freshdesk freeAffiliateTry Olark freePrice updated 12d agoPrice updated 12d ago
Best Value

Freshdesk - Freshdesk starts at $10/mo lower ($19/mo vs $29/mo), offers 3 tiers vs 2.

Freshdesk vs Olark: Quick Pricing Facts

FeatureFreshdeskOlark
Starting Price$19/mo$29/mo
Number of Plans32
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Freshdesk is the more affordable option, starting at $19/mo compared to Olark's $29/mo. Both are Customer Support tools with 5 combined pricing plans and 16 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Tier 1
Growth
$19/monthCheapest
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Tier 2
ProPopular
$55/monthCheapest
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Tier 3
Enterprise
$89/monthCheapest
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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Olark

Live chat software for sales and customer support

View all Olark plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs Olark

Which is cheaper, Freshdesk or Olark?
As of July 2026, Freshdesk starts at a lower price point. Freshdesk starts at $19/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs Olark?
Freshdesk offers 3 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $55/mo.
Does Freshdesk or Olark offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
How do Freshdesk and Olark compare for Customer Support?
Both Freshdesk and Olark are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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