Olark vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of Olark and Zendesk. See all plans, features, and costs at a glance.
Bottom line: Zendesk starts at $19/mo, making it $10/mo cheaper than Olark ($29/mo). Neither offers a free plan.
Last updated: July 6, 2026
Olark vs Zendesk: Quick Pricing Facts
| Feature | Olark | Zendesk |
|---|---|---|
| Starting Price | $29/mo | $19/mo |
| Number of Plans | 2 | 8 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Zendesk is the more affordable option, starting at $19/mo compared to Olark's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 16 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Olark Try free |  Zendesk Try free |
|---|---|---|
| Tier 1 | Olark Standard $29/month Includes
| Support Team $19/monthCheapest |
| Tier 2 | Olark Pro Custom pricing Includes
| Suite Team $55/monthCheapest |
| Tier 3 | - | Suite Professional $115/monthCheapest |
| Tier 4 | - | Suite Enterprise + Copilot Custom pricing |
| Tier 5 | - | Copilot $50/monthCheapest |
| Tier 6 | - | Workforce Engagement Bundle $50/monthCheapest |
| Tier 7 | - | Contact Center $83/monthCheapest |
| Tier 8 | - | How can we help? Contact us. Custom pricing |
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What Reviewers Say
Which Should You Choose?
Choose Olark if:
- •You need a simple, focused live chat tool that adds chat to your website without helpdesk complexity
- •Olark's per-agent pricing at $29/agent/month is straightforward with no tier confusion
- •Your primary support channel is live chat and you do not need ticketing, phone, or social media routing
- •Olark's chat analytics, visitor insights, and automation rules cover live chat essentials
Choose Zendesk if:
- •You need an omnichannel support platform with ticketing, AI, knowledge base, and multi-channel routing
- •Zendesk's 1,500+ integrations connect chat with your CRM, analytics, and operations tools
- •Your support operation spans email, chat, phone, social media, and messaging apps
- •Advanced AI, SLA management, and workforce optimization serve enterprise support operations
Olark and Zendesk operate at completely different scales. Olark is a focused live chat tool: $29/agent/month for live chat, chat analytics, and visitor insights. That is the product - clean, simple live chat with automation rules and integrations. Zendesk is an enterprise support platform: Suite Team at $55/agent/month. Suite Growth at $89/agent/month. Multi-channel support, AI, knowledge base, and 1,500+ integrations. Olark's advantage: simplicity. If your support needs are live chat on your website, Olark provides that specific functionality without the overhead of a full helpdesk platform. Installation takes minutes, agents chat through a clean interface, and analytics show visitor behavior and chat satisfaction. Zendesk's advantage: everything else. If you need more than live chat - email ticketing, phone support, social media, knowledge base, AI automation - Zendesk is the platform. Olark becomes one of many tools you manage, while Zendesk consolidates them. For websites that need to add live chat as a specific feature, Olark is purpose-built and affordable. For organizations building a support operation across multiple channels, Zendesk provides the platform that Olark was not designed to be.
Frequently Asked Questions: Olark vs Zendesk
Which is cheaper, Olark or Zendesk?
How many pricing plans does Olark have vs Zendesk?
Does Olark or Zendesk offer custom enterprise pricing?
How do Olark and Zendesk compare for Customer Support?
Sources
- Olark Official Pricing- Vendor pricing page
- Zendesk Official Pricing- Vendor pricing page
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