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Customer Support

Papercups vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Papercups and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Papercups starts at Custom pricing and UserVoice starts at $1333.33/mo. Compare all 2 pricing tiers side by side.

Last updated: May 26, 2026

Data compiled by Arthur Jacquemin
Updated May 26, 2026
Try Papercups freeTry UserVoice freeUpdated this month
Best Value

Papercups - Papercups offers a free plan.

Papercups vs UserVoice: Quick Pricing Facts

FeaturePapercupsUserVoice
Starting PriceCustom pricing$1333.33/mo
Number of Plans11
Free TierYesNo
Pricing Modelopen-sourceflat
Annual DiscountN/AN/A

Papercups and UserVoice are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 2 pricing plans with 11 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Papercups uses open-source pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Papercups
Papercups
Try free
UserVoice
UserVoice
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise

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Try Papercups freeFree plan availableTry UserVoice freeFrom $1333.33/mo
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Papercups

Open-source live chat widget for websites

View all Papercups plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Papercups vs UserVoice

How many pricing plans does Papercups have vs UserVoice?
Papercups offers 1 pricing plan, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Papercups or UserVoice offer a free plan?
Papercups offers a free plan, while UserVoice does not. If budget is a concern, Papercups lets you get started at no cost.
Can I save money by paying annually for Papercups or UserVoice?
Both Papercups and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What pricing models do Papercups and UserVoice use?
Papercups uses a open-source pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Papercups and UserVoice compare for Customer Support?
Both Papercups and UserVoice are Customer Support tools. Papercups offers 1 plan starting at Custom pricing, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Papercups Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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