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Customer Support

Freshdesk vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Papercups. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $29/mo and Papercups starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Freshdesk freeAffiliateTry Papercups freePrice updated 6d ago

Freshdesk vs Papercups: Quick Pricing Facts

FeatureFreshdeskPapercups
Starting Price$29/moCustom pricing
Number of Plans31
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Freshdesk and Papercups are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 31 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Freshdesk uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Papercups
Papercups
Try free
Tier 1
GrowthPopular
$49/month
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Ticketing & shared inbox
  • Customer portal & knowledge base
  • Out-of-the-box analytics & reporting
  • Threads & tasks
  • Roles & permissions
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $2/pass
  • Connector app tasks at $80/5000 tasks
Start with Growth
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
ProPopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Multilingual helpdesk
  • Custom dashboards & reporting
  • Intelligent routing
  • Multiple SLA policies
  • External collaborators
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $7/pass
  • Connector app tasks at $80/5000 tasks
Start with Pro
-
Tier 3
EnterprisePopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Freddy AI Insights
  • Skill-based routing
  • Sandbox
  • Audit logs
  • Allowed domains & IP whitelisting
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $12/pass
  • Connector app tasks at $80/5000 tasks
Start with Enterprise
-

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs Papercups

How many pricing plans does Freshdesk have vs Papercups?
Freshdesk offers 3 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Freshdesk or Papercups offer a free plan?
Papercups offers a free plan, while Freshdesk does not. If budget is a concern, Papercups lets you get started at no cost.
What is the most popular Freshdesk plan?
The Growth plan is Freshdesk's most popular tier, priced at $49/mo. Key features include Freddy AI Agent (first 500 sessions included), Ticketing & shared inbox, Customer portal & knowledge base.
What pricing models do Freshdesk and Papercups use?
Freshdesk uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Freshdesk and Papercups compare for Customer Support?
Both Freshdesk and Papercups are Customer Support tools. Freshdesk offers 3 plans starting at $29/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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