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Customer Support

Papercups vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Papercups and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Both Papercups and Zoho Desk offer free plans. Papercups has 1 pricing tiers while Zoho Desk has 5.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Papercups freeTry Zoho Desk freeAffiliatePrice updated 14d ago
Best Value

Zoho Desk - Zoho Desk offers a free plan, offers 5 tiers vs 1.

Papercups vs Zoho Desk: Quick Pricing Facts

FeaturePapercupsZoho Desk
Starting PriceCustom pricing$7/mo
Number of Plans15
Free TierYesYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Papercups and Zoho Desk are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 41 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Papercups uses open-source pricing while Zoho Desk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Papercups
Papercups
Try free
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
-
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
-
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
-
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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Papercups

Open-source live chat widget for websites

View all Papercups plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans

Frequently Asked Questions: Papercups vs Zoho Desk

How many pricing plans does Papercups have vs Zoho Desk?
Papercups offers 1 pricing plan, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Papercups or Zoho Desk offer a free plan?
Yes, both Papercups and Zoho Desk offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Papercups or Zoho Desk?
Both Papercups and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
What pricing models do Papercups and Zoho Desk use?
Papercups uses a open-source pricing model, while Zoho Desk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Papercups and Zoho Desk compare for Customer Support?
Both Papercups and Zoho Desk are Customer Support tools. Papercups offers 1 plan starting at Custom pricing, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Papercups Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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