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Customer Support

Tidio vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Tidio and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $1309/mo cheaper than UserVoice ($1333.33/mo). Tidio offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Tidio freeTry UserVoice free
Best Value

Tidio - Tidio offers a free plan, starts at $1309.1599999999999/mo lower ($24.17/mo vs $1333.33/mo), offers 5 tiers vs 1.

Tidio vs UserVoice: Quick Pricing Facts

FeatureTidioUserVoice
Starting Price$24.17/mo$1333.33/mo
Number of Plans51
Free TierYesNo
Pricing Modelfreemiumflat
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 6 combined pricing plans and 28 features compared.

Tidio stands out with a free plan for getting started. Tidio uses freemium pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tidio
UserVoice
UserVoice
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
-
Tier 3
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
-
Tier 4
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
-
Tier 5
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium
-

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Try Tidio freeFree plan availableTry UserVoice freeFrom $1333.33/mo
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Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Tidio vs UserVoice

Which is cheaper, Tidio or UserVoice?
As of August 2026, Tidio starts at a lower price point. Tidio starts at $24.17/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Tidio have vs UserVoice?
Tidio offers 5 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Tidio or UserVoice offer a free plan?
Tidio offers a free plan, while UserVoice does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Tidio or UserVoice?
Both Tidio and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Tidio or UserVoice offer custom enterprise pricing?
Tidio offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Tidio and UserVoice use?
Tidio uses a freemium pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Tidio and UserVoice compare for Customer Support?
Both Tidio and UserVoice are Customer Support tools. Tidio offers 5 plans starting at $24.17/mo, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Tidio Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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