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Customer Support

Tidio vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Tidio and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Zendesk starts at $19/mo, making it $5/mo cheaper than Tidio ($24.17/mo). Tidio offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Tidio freeTry Zendesk freePrice updated 14d agoPrice updated 11d ago
Best Value

Tidio - Tidio offers a free plan.

Tidio vs Zendesk: Quick Pricing Facts

FeatureTidioZendesk
Starting Price$24.17/mo$19/mo
Number of Plans58
Free TierYesNo
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Zendesk is the more affordable option, starting at $19/mo compared to Tidio's $24.17/mo. Both are Customer Support tools with 13 combined pricing plans and 19 features compared.

Tidio stands out with a free plan for getting started. Tidio uses freemium pricing while Zendesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tidio
Zendesk
Zendesk
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Support Team
$19/month
Start with Support Team
Tier 2
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Suite Team
$55/month
Start with Suite Team
Tier 3
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Suite Professional
$115/month
Start with Suite Professional
Tier 4
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Suite Enterprise + Copilot
Custom pricing
Start with Suite Enterprise + Copilot
Tier 5
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium
Copilot
$50/monthCheapest
Start with Copilot
Tier 6
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 7
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 8
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.

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Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: Tidio vs Zendesk

Which is cheaper, Tidio or Zendesk?
As of July 2026, Zendesk starts at a lower price point. Tidio starts at $24.17/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Tidio have vs Zendesk?
Tidio offers 5 pricing plans, while Zendesk offers 8 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Tidio or Zendesk offer a free plan?
Tidio offers a free plan, while Zendesk does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Tidio or Zendesk?
Both Tidio and Zendesk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Tidio or Zendesk offer custom enterprise pricing?
Yes, both Tidio and Zendesk offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Tidio and Zendesk use?
Tidio uses a freemium pricing model, while Zendesk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Tidio and Zendesk compare for Customer Support?
Both Tidio and Zendesk are Customer Support tools. Tidio offers 5 plans starting at $24.17/mo, while Zendesk offers 8 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Tidio Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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