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Crisp vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Hiver. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Hiver offer free plans. Crisp has 4 pricing tiers while Hiver has 4.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
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Crisp vs Hiver: Quick Pricing Facts

FeatureCrispHiver
Starting PriceCustom pricing$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Crisp and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Hiver
Tier 1
Free
$0/monthCheapest
Start with Free
Free
$0/monthCheapest
Includes
  • Ticketing and support channels
  • Email, Live Chat & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Integrations
  • Slack
  • 24*7 email and live chat support
Start with Free
Tier 2
Mini
Custom pricing
Start with Mini
GrowthPopular
$25/monthCheapest
$25 / year
Includes
  • Everything in Free, plus
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Workflows
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics
Start with Growth
Tier 3
Essentials
Custom pricing
Start with Essentials
Pro
$65/monthCheapest
$65 / year
Includes
  • Everything in Growth, plus
  • Voice, WhatsApp & Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with Pro
Tier 4
PlusPopular
Custom pricing
Start with Plus
Elite
$105/monthCheapest
$105 / year
Includes
  • Everything in Pro, plus
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Security & Compliance
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with Elite

Swipe to compare plans →

Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans
Our Pick

Hiver

Hiver offers a free plan.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Hiver

Try Hiver free

Which Should You Choose?

Choose Crisp if:

  • •You prefer Crisp's free tier features—features
  • •Your team needs custom enterprise pricing—Crisp offers negotiated terms for large deployments
  • •You prioritize Crisp's user experience and interface over price (both tools are similarly priced)

Choose Hiver if:

  • •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
  • •You want more features built-in—Hiver offers 39 additional features across its plans
  • •You prioritize Hiver's user experience and interface over price (both tools are similarly priced)

Both Crisp and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Crisp includes multiple features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.

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Frequently Asked Questions: Crisp vs Hiver

How many pricing plans does Crisp have vs Hiver?
Crisp offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Hiver offer a free plan?
Yes, both Crisp and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Crisp or Hiver?
Both Crisp and Hiver offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
What is the most popular Hiver plan?
The Growth plan is Hiver's most popular tier, priced at $25/mo. Key features include Everything in Free, plus, Internal Knowledge Base, Followers & Collision Alerts.
Does Crisp or Hiver offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Crisp and Hiver use?
Crisp uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.

Sources

  1. Crisp Official Pricing— Vendor pricing page
  2. Hiver Official Pricing— Vendor pricing page

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Best Customer Support Software Pricing Compared (2026)

Support software pricing: Zendesk ($49-115/agent), Intercom ($39-99/mo), Freshdesk ($15-65/agent), Help Scout ($20-65/mo), Crisp ($25+$15/agent), LiveAgent ($20-40/agent).

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