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Crisp vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $20/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Crisp freeTry Hiver freePrice updated 5d agoPrice updated 5d ago

Crisp vs Hiver: Quick Pricing Facts

FeatureCrispHiver
Starting Price$45/mo$25/mo
Number of Plans44
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Crisp's $45/mo. Both are Customer Support tools with 8 combined pricing plans and 31 features compared. At comparable tiers, the monthly price difference is $240.

Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Hiver
Tier 1
Free
$0/monthCheapest
Start with Free
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
Mini
$45/monthCheapest
Start with Mini
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Essentials
$95/month
Start with Essentials
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
PlusPopular
$295/monthCheapest
Start with Plus
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Which Should You Choose?

Choose Crisp if:

  • •You need live chat as a primary support channel
  • •You want a platform that's not tied to Gmail
  • •You need chatbot automation and multi-channel messaging

Choose Hiver if:

  • •Your team works exclusively in Gmail
  • •You want shared inbox features without leaving Google Workspace
  • •Minimal disruption to existing email workflows is important

Hiver turns Gmail into a shared inbox with collaboration features, starting at $19/user/month. Crisp is a standalone messaging platform with live chat and chatbots. Hiver requires Google Workspace. Crisp works independently. If your team is Gmail-based and wants minimal change, Hiver is less disruptive. If live chat matters, Crisp has dedicated chat features that Hiver lacks.

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Frequently Asked Questions: Crisp vs Hiver

Which is cheaper, Crisp or Hiver?
As of August 2026, Hiver starts at a lower price point. Crisp starts at $45/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Hiver?
Crisp offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Hiver offer a free plan?
Crisp offers a free plan, while Hiver does not. If budget is a concern, Crisp lets you get started at no cost.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at $295/mo.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Crisp or Hiver offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Crisp lists all its pricing publicly.
What pricing models do Crisp and Hiver use?
Crisp uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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