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Crisp vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Hiver. See all plans, features, and costs at a glance.

Bottom line: Both Crisp and Hiver offer free plans. Crisp has 4 pricing tiers while Hiver has 4.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry Hiver freePrice updated 10d agoPrice updated 14d ago

Crisp vs Hiver: Quick Pricing Facts

FeatureCrispHiver
Starting PriceCustom pricing$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Crisp and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 43 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Hiver
Tier 1
Free
$0/monthCheapest
Start with Free
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Mini
Custom pricing
Start with Mini
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Essentials
Custom pricing
Start with Essentials
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
PlusPopular
Custom pricing
Start with Plus
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

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Crisp

All-in-one business messaging platform with live chat

View all Crisp plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Which Should You Choose?

Choose Crisp if:

  • •You need live chat as a primary support channel
  • •You want a platform that's not tied to Gmail
  • •You need chatbot automation and multi-channel messaging

Choose Hiver if:

  • •Your team works exclusively in Gmail
  • •You want shared inbox features without leaving Google Workspace
  • •Minimal disruption to existing email workflows is important

Hiver turns Gmail into a shared inbox with collaboration features, starting at $19/user/month. Crisp is a standalone messaging platform with live chat and chatbots. Hiver requires Google Workspace. Crisp works independently. If your team is Gmail-based and wants minimal change, Hiver is less disruptive. If live chat matters, Crisp has dedicated chat features that Hiver lacks.

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Frequently Asked Questions: Crisp vs Hiver

How many pricing plans does Crisp have vs Hiver?
Crisp offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Hiver offer a free plan?
Yes, both Crisp and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Crisp plan?
The Plus plan is Crisp's most popular tier, priced at Custom pricing.
Does Crisp or Hiver offer custom enterprise pricing?
Crisp offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Crisp and Hiver use?
Crisp uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Hiver compare for Customer Support?
Both Crisp and Hiver are Customer Support tools. Crisp offers 4 plans starting at Custom pricing, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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