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Capsule CRM vs SugarCRM: Pricing Comparison 2026

Side-by-side pricing comparison of Capsule CRM and SugarCRM. See all plans, features, and costs at a glance.

Bottom line: Capsule CRM starts at $18/mo, making it $41/mo cheaper than SugarCRM ($59/mo). Capsule CRM offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
Try Capsule CRM freeTry SugarCRM free

Capsule CRM vs SugarCRM: Quick Pricing Facts

FeatureCapsule CRMSugarCRM
Starting Price$18/mo$59/mo
Number of Plans53
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Capsule CRM is the more affordable option, starting at $18/mo compared to SugarCRM's $59/mo. Both are CRM tools with 8 combined pricing plans and 65 features compared. At comparable tiers, the monthly price difference is $49.

Capsule CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Capsule CRM
Capsule CRM
Try it free
SugarCRM
SugarCRM
Try it free
Tier 1
Free
$0/monthCheapest
Includes
  • 250 Contacts
  • 5 custom fields
  • 1 Sales Pipeline
  • Activity Log
  • Contact History
  • Outlook & Gmail add-in
  • Mobile app access
  • Upgrade to a paid plan anytime
Start with Free
Standard
$59/month
Includes
  • Accounts & contact management
  • Lead & opportunity management
  • Quote management
  • Activity management
  • Pipeline management
  • Business process management
  • Reporting & analytics
  • Mobility
  • Basic support
  • *Mail & calendar integration
Start with Standard
Tier 2
Starter
$18/monthCheapest
Includes
  • 30,000 Contacts
  • Email TemplatesAvoid writing the same email over and over with a bank of reusable templates, ready to edit and send
  • Shared MailboxConnect a shared email inbox to enable multiple team members to respond from the same account e.g. sales@, support@, info@
  • Basic Reporting
  • Premium IntegrationsAccess direct integrations with tools like Xero, Zendesk and Import2
  • GoalsSet and track performance objectives around Opportunities won or created
  • AI Pipeline GeneratorBuild a custom sales pipeline tailored to your unique business and process in seconds.
Start with Starter
AdvancedPopular
$85/month
Includes
  • Mail & calendar integration
  • Case management
  • Bug tracking
  • Standard support
  • *Intelligent lead prioritization
  • *Revenue Intelligence
  • *Generative AI
  • *Sentiment analysis
  • *Chat & chatbot
Start with Advanced
Tier 3
GrowthEnhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting DashboardsAnalyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project ManagementManage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business EnrichmentAI automatically fills out business information at a contact level, so you don’t have to.
  • AI SummariesGet an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with GrowthEnhanced AI Tools
Premier
$135/month
Includes
  • Geo mapping
  • Enhanced forecasting
  • 2x file managed storage
  • 2x data managed storage
  • Enhanced support
  • News feeds
  • Smart guides
  • LinkedIn connector
Start with Premier
Tier 4
AdvancedEnhanced AI Tools
$54/monthCheapest
Includes
  • 120,000 Contacts
  • 50 project boards
  • 50 sales pipelines
Start with AdvancedEnhanced AI Tools
—
Tier 5
Enhanced AI ToolsPopular
$36/monthCheapest
Includes
  • 60,000 Contacts
  • Workflow Automations Define repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards
  • Advanced Sales Reporting More in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is.
  • Reporting Dashboards Analyze CRM data for insights on conversions, task efficiency, pipeline, projects, and contact health.
  • Multiple Sales Pipelines
  • Multiple Project Boards
  • Project Management Manage client delivery and other activities via kanban-style project boards
  • Team & Access Controls
  • AI Business Enrichment AI automatically fills out business information at a contact level, so you don’t have to.
  • AI Summaries Get an instant summary of the last 50 activities on any Contact, Opportunity, or Project.
Start with Enhanced AI Tools
—

Swipe to compare plans →

Capsule CRM

Simple and smart online CRM for small businesses

View all Capsule CRM plans

SugarCRM

Enterprise CRM with AI predictions and advanced automation

View all SugarCRM plans
Our Pick

Capsule CRM

Capsule CRM offers a free plan, starts at $41/mo lower ($18/mo vs $59/mo), offers 5 tiers vs 3.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Capsule CRM

Try Capsule CRM free

Which Should You Choose?

Choose Capsule CRM if:

  • •You want lower per-user costs—Capsule CRM starts at $18/mo, saving $41/mo compared to SugarCRM at $59/mo
  • •You need a free plan with 250 Contacts, 5 custom fields—Capsule CRM offers no-cost access with no credit card required
  • •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • •You want more features built-in—Capsule CRM offers 11 additional features across its plans

Choose SugarCRM if:

  • •SugarCRM's 3-tier per-seat structure gives clearer cost visibility for budget planning
  • •SugarCRM's feature bundling aligns with how CRM teams actually work day-to-day
  • •SugarCRM better aligns with CRM-specific workflows and team collaboration patterns

Capsule CRM is the more affordable choice [1], starting at $18/mo compared to SugarCRM's $59/mo. For a 50-person team on paid plans, this translates to Capsule CRM saving approximately $2050/month. Capsule CRM offers 5 pricing tiers compared to SugarCRM's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Capsule CRM provides 38 total features versus 27 for SugarCRM, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Capsule CRM offers the better cost-to-value ratio. Consider SugarCRM only if its unique capabilities directly address a gap Capsule CRM cannot fill.

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Frequently Asked Questions: Capsule CRM vs SugarCRM

Which is cheaper, Capsule CRM or SugarCRM?
As of March 2026, Capsule CRM starts at a lower price point. Capsule CRM starts at $18/mo while SugarCRM starts at $59/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Capsule CRM have vs SugarCRM?
Capsule CRM offers 5 pricing plans, while SugarCRM offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Capsule CRM or SugarCRM offer a free plan?
Capsule CRM offers a free plan, while SugarCRM does not. If budget is a concern, Capsule CRM lets you get started at no cost.
What is the most popular Capsule CRM plan?
The GrowthEnhanced AI Tools plan is Capsule CRM's most popular tier, priced at $36/mo. Key features include 60,000 Contacts, Workflow AutomationsDefine repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards, Advanced Sales ReportingMore in depth reports so you can get visibility on your sales forecast, where you are losing the most sales and how active your team is..
What is the most popular SugarCRM plan?
The Advanced plan is SugarCRM's most popular tier, priced at $85/mo. Key features include Mail & calendar integration, Case management, Bug tracking.
How do Capsule CRM and SugarCRM compare for CRM?
Both Capsule CRM and SugarCRM are CRM tools. Capsule CRM offers 5 plans starting at $18/mo, while SugarCRM offers 3 plans starting at $59/mo. Review the feature breakdowns above to see which better fits your CRM needs.

Sources

  1. Capsule CRM Official Pricing— Vendor pricing page
  2. SugarCRM Official Pricing— Vendor pricing page

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