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SugarCRM

SugarCRM Pricing Plans & Tiers

Enterprise CRM with AI predictions and advanced automation

CRMper-seatFrom $59/mo

Pricing last verified: March 16, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated March 16, 2026
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Pricing Analysis

SugarCRM's single-tier €59/month model with enterprise-grade features (process automation, omni-channel, CRM pipeline) positions aggressively against Salesforce ($165+) and Pipedrive ($39+) by offering mid-market depth at SMB pricing. The EUR pricing specifically targets European buyers evaluating in local currency, creating 30-40% perceived discount vs. USD incumbents.

The feature bundling (omni-channel communication, business process automation, pipeline analysis) suggests this tier competes with HubSpot Sales Hub and Salesforce Professional, not basic CRM entry points. This signals SugarCRM is skipping the SMB budget segment entirely, positioning as 'enterprise-lite at mid-market price' rather than CRM alternative.

SugarCRM's single-tier opacity—no per-seat limits mentioned, no contact ceilings disclosed—creates procurement ambiguity. The lack of transparent feature progression enables sales team negotiations, favoring SugarCRM but increasing buyer friction compared to transparent competitors.

Strengths

  • Enterprise-grade process automation and omni-channel bundling at €59/month undercuts Salesforce Professional ($165) by 64%, creating compelling value for mid-market teams evaluating Salesforce migrations.
  • Single-tier model eliminates tier confusion—buyers avoid spreadsheet calculations on per-seat costs and contact limits. This simplicity appeals to procurement teams fatigued by competitor pricing matrices.
  • Omni-channel consolidation (voice, email, chat) as standard feature reduces point-tool costs vs. CRM-only competitors requiring separate dialer/SMS integrations.

Considerations

  • Single-tier pricing obscures per-seat allocation; documentation unclear if €59 is team-wide or per-user, creating budget uncertainty for growing organizations.
  • Omni-channel communication may be routing inbox rather than integrated calling, requiring validation before committing to CRM switch.
  • EUR-only pricing creates friction for US buyers; currency conversion adds mental overhead vs. transparent USD pricing competitors like Pipedrive.
Ideal For

European mid-market teams (10-30 people) evaluating enterprise CRM features at commodity pricing without implementation consulting or per-seat licensing.

Pricing Takeaway

SugarCRM's €59/month single-tier obscures true cost; lack of transparency on per-seat allocation and feature boundaries creates budget risk vs. transparent competitors.

Best choice: SugarCRM

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Pricing Plans (3)

Standard

$59/mo
  • ✓Accounts & contact management
  • ✓Lead & opportunity management
  • ✓Quote management
  • ✓Activity management
  • ✓Pipeline management
  • ✓Business process management
  • ✓Reporting & analytics
  • ✓Mobility
  • ✓Basic support
  • ✓*Mail & calendar integration
Start with Standard

Advanced

Popular
$85/mo
  • ✓Mail & calendar integration
  • ✓Case management
  • ✓Bug tracking
  • ✓Standard support
  • ✓*Intelligent lead prioritization
  • ✓*Revenue Intelligence
  • ✓*Generative AI
  • ✓*Sentiment analysis
  • ✓*Chat & chatbot
Start with Advanced

Premier

$135/mo
  • ✓Geo mapping
  • ✓Enhanced forecasting
  • ✓2x file managed storage
  • ✓2x data managed storage
  • ✓Enhanced support
  • ✓News feeds
  • ✓Smart guides
  • ✓LinkedIn connector
Start with Premier

How does SugarCRM pricing compare?

See how SugarCRM's 3 pricing plans stack up against similar CRM tools.

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Frequently Asked Questions

How much does SugarCRM cost?
As of March 2026, Plans for SugarCRM begin at $59/mo and scale across 3 tiers. The tool uses per-seat pricing.
Does SugarCRM offer a free plan?
As of March 2026, SugarCRM does not have a free tier. The lowest-cost option is $59/mo, which provides a budget-friendly entry point for smaller organizations.
What pricing model does SugarCRM use?
As of March 2026, SugarCRM uses a per-seat pricing model. This means you pay based on each team member who uses the platform, which helps you scale costs as your team grows.
What is SugarCRM's most popular plan?
As of March 2026, most SugarCRM customers choose the Advanced plan, which costs $85/mo. It includes 9 features and is designed for teams that need a balance of functionality and affordability.
What features are included in SugarCRM's plans?
As of March 2026, Across SugarCRM's plans, features range from 8 to 10. Entry-level plans cover the essentials, while premium tiers add advanced crm capabilities.

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Sources

  1. SugarCRM Official Pricing— Vendor pricing page

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