Chatwoot vs Unthread: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Unthread. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo and Unthread starts at Custom pricing. Compare all 7 pricing tiers side by side.
Last updated: July 2, 2026
Chatwoot vs Unthread: Quick Pricing Facts
| Feature | Chatwoot | Unthread |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | flat |
| Annual Discount | N/A | N/A |
Chatwoot and Unthread are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 55 features compared, so the best choice comes down to which features match your needs.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Unthread uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Unthread Try free |
|---|---|---|
| Tier 1 | Basic Custom pricing Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| ProPopular Custom pricing Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Enterprise Custom pricing Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
← Swipe to compare plans →
Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Chatwoot if:
- •You need a full multi-channel support inbox beyond Slack
- •You want open-source software with email, chat, and social coverage
- •Your customers reach you through multiple channels, not just Slack
Choose Unthread if:
- •Your entire support workflow lives inside Slack
- •You need Slack threads managed as support tickets automatically
- •Your enterprise customers contact you through Slack Connect
Unthread is a Slack-native support tool that converts Slack conversations into managed tickets. Chatwoot is a multi-channel open-source platform. If your support team and customers live in Slack, Unthread is a better fit. If you need email, chat, and social in one inbox, Chatwoot is more comprehensive. These tools rarely compete on the same customer.
Frequently Asked Questions: Chatwoot vs Unthread
How many pricing plans does Chatwoot have vs Unthread?
Does Chatwoot or Unthread offer a free plan?
What is the most popular Unthread plan?
Does Chatwoot or Unthread offer custom enterprise pricing?
What pricing models do Chatwoot and Unthread use?
How do Chatwoot and Unthread compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Unthread Official Pricing- Vendor pricing page
Related Articles
Best Customer Support for Agencies (2026)
Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.
Best Customer Support for Enterprise (2026)
Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.
Best Customer Support for Small Teams (2026)
Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.
Track Price Changes
Get notified when pricing changes for these tools.